
Many Happy Returns for Less
Ease the burden and cost of returns, speed the journey to resale and give your customers an exceptional returns experience, all with one simple integration.
Cut the Cost of Returns
Save money and time on managing returns with dynamic options for your customers to exchange or cross-purchase. And they can choose fully paid, part-funded or free returns. It all adds up to easier processing of customer refunds and faster return to stock for resale.
- 200+ returns options in 195 countries
- 320,000 global drop-off locations
- Localised in 35 languages
- Electronic customs declarations for duty relief

Control Your Global Returns
Get a clear single view of all your returns data and inventory. See in an instant what’s being returned, why and when. Our returns solution gives you real-time 20:20 vision for greater control and speedier, more efficient handling back at the fulfilment centre.
Find Out How to Effectively NavigateE-Commerce Returns
Easy & Affordable to Deploy
With an affordable flat monthly fee and minimal upfront investment, our returns solution will quickly streamline your returns management and pay its way. And we make integration easy via API or certified connectors with all leading e-commerce platforms.
Read Our Fashion Customer StoriesKey Business Benefits?
- Cut the burden and cost of returns
- More visibility and faster returns
- Seamless, branded returns experience for your customers
- No more manual data entry
- Paperless returns optimised for desktop, mobile and tablet
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Happy National Lipstick Day!💄…
Happy National Lipstick Day!💄 We’re proud to support the beauty brands behind your favorite lip shades – all stored, packed and shipped with care by ILG. 📸 Just a few of the incredible brands we have the privilege to work with. Empowering beauty brands, one shipment at a time. #ILG #NationalLipstickDay #BeautyBrands #Logisitics
https://www.instagram.com/p/DMroTO0Oc_f/
New Case Study!💙…
New Case Study!💙 Gisou, a sustainable beauty brand from the Netherlands, is known for its honey-infused hair and skincare products, loved by customers across Europe and the US. In 2021, post-Brexit regulations made access to the UK market more complex—just as online demand was reaching new heights. To maintain momentum, Gisou partnered with ILG to establish a UK-based D2C fulfilment operation. Since then, ILG has supported the brand’s rapid international growth and successful expansion into high street retail.💄🌟 Read more about our partnership with Gisou from the link in our bio.
https://www.instagram.com/p/DMqLlvB1X6N/
4 Weeks to go!…
4 Weeks to go! ILGFS Takes on the Three Peaks Challenge! 💪 On 22nd August, teams from ILG and GFS will be taking on the Three Peaks Challenge – climbing the highest mountains in Scotland (Ben Nevis), England (Scafell Pike) and Wales (Snowdon) all within just 24 hours! We’re doing this to raise vital funds for our Charity of the Year, Together for Short Lives who are a UK charity that supports seriously ill children and their families. 💙 Every donation makes a difference. Help us reach our goal and support this incredible cause by clicking the link in our bio and donating today! @gfsdeliver @global_adventure_challenges @togetherforshortlives
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Did you know?…
Did you know? UK shoppers abandoned £38.3bn in online purchases last year, and nearly half said delivery was the problem. From high shipping costs to lack of options, the checkout experience is costing brands more than ever. Gen Z, the most active ecommerce audience, is also the least patient with 65% walking away from purchases every month due to poor delivery. At ILG, we help brands fix that. ✔️More delivery choice ✔️Fewer abandoned baskets ✔️Smarter, scalable logistics Get in touch to see how our managed multi-carrier delivery solution can transform your checkout experience.
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Guide to Volumetric Weight: How it’s Calculated…
Guide to Volumetric Weight: How it’s Calculated and What It Means for Shipping Shipping costs can be confusing, especially when they’re based on space, not just weight.📦 Our latest guide breaks down volumetric weight, how it’s calculated, and how to reduce it with smarter packaging. Read all about this in our latest blog from the link in our bio. #ILG #FulfilmentExpert #EcommerceTips #3PL
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Preparing for Peak Season 2025 ⚡…
Preparing for Peak Season 2025 ⚡ At ILG we start peak season planning as early as possible. In the world of e-commerce, having a defined plan of action for your fulfilment ahead of time can make a real difference. Preparations begin as early as January, so our fulfilment experts have plenty of time to align our processes before order volumes climb in October. Click the link in our bio to see our advice and support on peak planning! And if you’re hoping to switch your 3PL before peak, please get in touch sooner rather than later!
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Case Study! 💙…
Case Study! 💙 Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay (Certified B Corp) chose ILG as its fulfilment partner for the UK and EU. The new relationship was quickly tested by Brexit and Covid-19, but despite these obstacles, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets. Read more about our journey with Dock and Bay from the link in our bio! 🛍️💗
https://www.instagram.com/p/DMNrp_HK_Pv/
Last week, we co-hosted an evening of conversation…
Last week, we co-hosted an evening of conversation and connection with @sweet.analytics, @theredtreetrt and @weareorean Held over dinner, the event brought together professionals from across the beauty industry – with no agenda, just the chance to share insights, challenges and experiences in an informal setting. It was great to connect with so many brands and companies including @charlottetilbury @philip_kingsley @theinkeylist @onlycurlslondon @champohaircare @iconic.london @theoriginalflatlayco and many more. Thank you to everyone who joined us — we’re looking forward to the next one! 💙 #ILG #Beauty #BluebirdChelsea #BeautyNetworking #LogisticsinBeauty
https://www.instagram.com/p/DMIfbqss_4y/
💜 Our Charity of the Year: Together for Short…
💜 Our Charity of the Year: Together for Short Lives 💜 Throughout June, the ILG team came together to raise over £23,000 through the sale of donated brand items – all in support of Together for Short Lives, our Charity of the Year – and so far, were off to an incredible start! Every pound raised helps seriously ill children and their families get the care and support they need. A huge thank you to our team, our brand partners and everyone who contributed.
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E-book: A conversation with Scamp & Dude⚡…
E-book: A conversation with Scamp & Dude⚡ At @TheIndustryfashion LIVE: The Omnichannel Opportunity, Jo Tutchener Sharp, Scamp & Dude Founder and CEO, sat down with Sam Taylor, ILG Client Services Director, to discuss how a strong strategic partnership with a customer-centric third-party logistics provider (3PL) can help fuel omnichannel growth. Download our e-book from the link in our bio to read some of the day’s takeaway tips!
https://www.instagram.com/p/DL5QgrgMI4j/