
Award-Winning Customer Service
8 out of 12 of ILG’s biggest fulfilment customers have stayed with us for 5 years or more. Why? Because from day one, ‘the customer’ has been at the heart of our purpose. ILG’s award-winning, 40-strong Customer Service Team delivers customer care that is proactive, personalised and relentlessly success-driven.
Winner of the UKWA Excellence in Customer Service Award 2023 >
Service Geared for Growth
Our mission is to make our customers more successful. From start-up to super-brand, we’ve helped hundreds of brands to evolve and grow. The result is an instinctive customer-centric approach to everything we do. And customer service that’s perfectly tuned to the ups and downs of fast-scaling businesses.
Read our case studies
Customer Satisfaction: How We Score
A 2023 poll of 34 of our top fulfilment customers ranked ILG highly across key service criteria:
Customer Service Talent
70% of our Customer Service staff have worked at ILG for two years or more. Many start out in front-line warehouse roles and move to Customer Service equipped with valuable, hands-on operational know-how. Together, they offer a wide pool of skills and customer knowledge to support a range of CS functions:
- Project Hypercare: supporting standalone fulfilment projects and initial go-live
- Fulfilment Account Management: coordinating orders and day-to-day queries
- Delivery Exception Management: resolving shipping or delivery queries
- Client Relationship Management: strategic support for fulfilment operations
Enhance Your Fulfilment Today with ILG
At ILG, we specialise in helping our customers grow from start-ups to super-brands. For over 30 years, weโve been refining our approach to deliver excellent fulfilment, and our clients have always been at the core of everything we do. Our highly experienced, award-winning and well-equipped Customer Service team enables us to deliver a bespoke experience to each of our clients. So, if youโre looking to make the switch to a new fulfilment partner โ or even if youโre outsourcing your fulfilment for the first time โ weโd love to hear from you. Get in touch with one of our team members today to find out more.
Visit our Peak Hub for useful tips, advice and resources to help your Peak planning and execution.
Our Awards
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Case Study! ๐ …
Case Study! ๐ Since launching in 2020, @vievemuse has grown from a lockdown startup into a beauty brand with global recognition. ๐ Founded by makeup artist Jamie Genevieve, the brand has built vibrant, fast-growing communities across the UK, Ireland & USA. Partnering with VIEVE since 2021, ILG has supported its journey with our e-commerce and retail fulfilment expertise, deep beauty industry knowledge and people-first culture, helping to power the brandโs ongoing success. ๐โจ Hereโs to the next chapter of growth together! ๐
https://www.instagram.com/p/DOsYCL5jpc6/
Navigating Fashion E-Commerce Trends to Optimise…
Navigating Fashion E-Commerce Trends to Optimise your Fulfilment Strategy๐๏ธ๐ฆ Fashion e-commerce is changing fast, from viral micro-trends and rising return rates, to sustainable production and supply chains, AI-powered shopping and social commerce. In our recent blog, we explore the key trends shaping the fashion industry right now and how the right fulfilment strategy (and 3PL partner) can help your brand stay agile, scalable and customer-focused. ๐ Read more via the link in bio
https://www.instagram.com/p/DOqSEDvAtr-/
Poland = your gateway for cost-efficient EU…
Poland = your gateway for cost-efficient EU growth. Cross-border sales donโt have to mean slow shipping, messy returns and VAT headaches. With Poland as your hub, you can cut costs, speed up delivery, and expand across mainland Europe with confidence. Join SimplyVAT’s Liam Payne & ILG’s Sam Taylor for a free webinar: Maximising Poland for Speedy Cross-Border Growth ๐ 7 October 2025 | 3pm BST ๐ Register from the link in our bio #Ecommerce #Logistics #CrossBorder #VAT #Poland #DTCGrowth
https://www.instagram.com/p/DOfgDrHjMKh/
Indie brand on the rise? Thinking about…
Indie brand on the rise? Thinking about outsourcing fulfilment for the first time? ๐ฆ๐ Itโs a big step – but the right time and the right partner can save you money, time and stress. Hereโs a quick checklist to help you spot if youโre ready and how to pick a partner built for scale. Save this for later!โจ #IndieBrands #SmallBusinessGrowth #ILG #Fulfilment
https://www.instagram.com/p/DObNaqNDamE/
To launch Sustainable September, we celebrated…
To launch Sustainable September, we celebrated Green Day with our team coming together in their best green outfits! ๐ฟ๐ Sustainability is at the heart of what we do, and weโre committed to reducing our environmental footprint – whether thatโs through renewable energy, sustainable materials, minimising waste, increasing recycling or pushing ourselves with ambitious green goals.
https://www.instagram.com/p/DOY1NtkDBlO/
โจ Part 1: Behind the Partnership โจ…
โจ Part 1: Behind the Partnership โจ We sat down with Kate Collington, Head of Operations at @Scampanddude, to talk about their growth journey since partnering with ILG. ๐ From scaling smoothly to reaching more customers than ever before, Kate shares how our logistics support has played a key role in their success. Watch this space for Parts 2 and 3 of our Q&A series ๐ #ILGLogistics #ScampAndDude #PartnershipInAction #GrowthJourney
https://www.instagram.com/reel/DON8kjRjnBx/
From one van to a global network!๐ฆ๐ …
From one van to a global network!๐ฆ๐ What started as a small operation has grown into a business that connects brands and customers across the world! In the latest issue of Transportation & Logistics International Magazine, Our CEO Tom Ashley reflects on ILG’s journey, the values that shaped our growth and the vision driving our future. This feature is a testament to the hard work of our team and we’re proud to share ILG’s story with the industry we’re passionate about. Read the full article from the link in our bio ๐
https://www.instagram.com/p/DOJZewVCBkf/
Big THANK YOU to all of our sponsors that helped…
Big THANK YOU to all of our sponsors that helped the Three Peaks challenge possible. Your generosity and encouragement helped keep our team going every step of the way! From the logos on our hats ๐งข to the encouragement behind the scenes, every contribution was just as important in helping us reach the top. Thank you for being part of this challenge with us! ๐ Transportation, Shipping, & Logistics at Amazon, Landmark Global, @Swap.commerce, Transvalair UK Ltd, @Starlinksglobal, @scampanddude, Oban International @iconic.london, @grundonrecycle, @cew_uk, @Togetherforshortlives, @Skynet_expressng, @Extechcloud, @Scarecrowgroup and Russell Barclay – We can thank you all enough! ๐ There’s still time to donate to our charity of the year by clicking the link in our bio.
https://www.instagram.com/p/DOGSdHQgoXV/
๐ข FCL vs LCL Shipping โ which one is right…
๐ข FCL vs LCL Shipping โ which one is right for your international freight? ๐ Whether youโre shipping a full container or sharing space, understanding the difference can save you time, money, and stress. ๐ Weโve broken it all down in our latest blog article so you can make the best choice for your business. ๐ Tap the link in bio to read more! #GlobalShipping #LogisticsMadeSimple #FreightForwarding
https://www.instagram.com/p/DN77vY-jSZR/
Yesterday we had the pleasure of showing our good…
Yesterday we had the pleasure of showing our good friend Paivi, a TikTok Shop & Social Commerce expert, around our Salfords warehouse. Always a great opportunity to connect, share ideas, and showcase what we do best at ILG. Weโre grateful for such strong connections that help us grow together! ๐๐
https://www.instagram.com/p/DN5QfJygrbO/