Award-Winning Customer Service

Throughout September, we celebrated Sustainable September with a variety of incentives and events for our whole team to get involved in. Here are just a few highlights of what we got up to! 🛍️ From start to finish, we hosted a pop-up shops at all our sites with items kindly donated by some of our amazing customers. This not only helped reduce waste but also raised money for our charity of the year, Chestnut Tree House, with a fantastic grand total of £8660 raised! 💚 We celebrated Green Day by asking everyone to come in wearing an item of green clothing. 🚯 On World Cleanup Day, our East Grinstead teams got stuck in with litter picking to support the local community. 👗We also saw the introduction of the BAG It Campaign where we asked our teams to fill a bag with good quality items for our charity Chestnut Tree House to sell in their shops. ♻️ We wrapped up the month with Recycling Week, joined by Grundon, who delivered an engaging session on the importance of recycling – not just our own waste, but our customers’ too. What a month it’s been! We’re so proud of the enthusiasm and commitment shown by our teams throughout the month, it’s a great reminder of the difference we can make when we work together for a more sustainable future! 💚♻️💪

On 6th October, we’re excited to be attending and sponsoring this SOLD OUT event hosted by CEW UK and Silta all about TikTok Shop! 🎉 With an amazing panel line-up of industry experts and TikTok Shop insiders, it’s set to be a brilliant morning exploring affiliates, livestreaming and the opportunities they’re creating for brands. We’re really proud to be supporting the event and can’t wait to see everyone there! 🙌

A brilliant effort from our ILG and GFS teams! 💙 Our colleagues recently took on a 10-mile charity walk in support of Chestnut Tree House, making their way through Worthing and along the promenade as the sun went down. 🌅🚶 A huge well done to everyone who took part, donated and supported the team. Together, they’ve raised an amazing £2,500 to support the incredible work @chestnuttreehouse does for local children and families. Well done to everyone involved! 👏

This morning, we were delighted to be joined by our friends at Grundon, who ran an engaging session for our teams on the importance of recycling – not just our own waste, but our customers waste too. It was an informative, interactive and fun session, packed with useful insights, surprising facts and even some games (with prizes up for grabs!).A huge thank you to @grundonrecycle for helping us all think a little greener 🌍

Quick question with quick answers 🎤⚡ We’re kicking off our ILG Quickfire series with a simple one… Roughly how many brands are we shipping for right now? 👀📦 Have a guess before we give it away… 📦 #WeareILG

Driving Growth on Tiktok Shop Through Affiliates and Lives 🚀 On Tuesday 6th October, we’re partnering with @cew_uk and Silta Socials for an exciting morning at TikTok Shop HQ! 🎥✨ We’ll be diving into the world of affiliates and livestreaming, exploring how brands can use both to drive sales, boost engagement and support growth. Hear directly from industry leaders and TikTok Shop insiders as they share real experiences, challenges and lessons learned – alongside practical insights you can take back to your brand. You can register from the link in our bio 💙

Driving Growth on Tiktok Shop Through Affiliates and Lives 🚀 On Tuesday 6th October, we’re partnering with @cew_uk and Silta Socials for an exciting morning at TikTok Shop HQ! 🎥✨ We’ll be diving into the world of affiliates and livestreaming, exploring how brands can use both to drive sales, boost engagement and support growth. Hear directly from industry leaders and TikTok Shop insiders as they share real experiences, challenges and lessons learned – alongside practical insights you can take back to your brand. You can register from the link in our bio 💙

Everyone has a superpower… apparently ours involves a lot of picking, packing and products. 🦸‍♀️📦 Behind every order are plenty of little details that have to come together – from picking and packing to personalisation and presentation. Luckily, our teams are pretty good at making it all look easy. 💙 What would your fulfilment superpower be? 👀 #WeareILG #Superpowers

We’re so proud to share that ILG has been shortlisted for the Environmental & Sustainability Award at the Northamptonshire Logistics Awards 2026! 🌱🏆 Sustainability is something we’re continuing to build into the way we work, so it’s brilliant to see the efforts of our teams recognised in this way. A huge thank you and well done to everyone across ILG who has played a part – and good luck to all of the other finalists! 💙

Ever wondered what goes into packing an order? 📦 We’re taking you behind the scenes to show you our 8-step order packing process – from picking the products to getting everything packed and ready to head out the door. A little look at what happens behind every order before it makes its way to you. 👀 Now the real question… how many times can one person say the word “box” in one video? 😂 #WeareILG #8StepPackingProcess #BehindTheScenes