Senior Operations Manager

About us

An award-winning, market-leading 3PL (third party logistics provider) ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed.

We are a people business, investing in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role

Warehouse Operations are at the heart of what we do. Our customers choose ILG because our attention to detail across services like picking, embroidery and engraving adds something special to their brand.

As a Senior Operations Manager, you’ll play a pivotal role in driving performance across the operation, working closely with senior leadership to deliver for our clients and continuously raise the bar. This is a hands-on leadership role where you’ll influence how we operate, develop high-performing teams and make a real impact on service, efficiency and growth. The key responsibilities are:

• Driving operational performance, productivity and service delivery across your areas of responsibility
• Leading and developing management teams to deliver a high-performing, engaged operation
• Supporting wider site performance through strong collaboration with the senior team
• Monitoring and improving KPIs and SLAs, taking action where required
• Driving continuous improvement and embedding best practice across teams
• Supporting and delivering operational change to improve efficiency and scalability
• Ensuring Health & Safety standards are consistently met and maintained
• Providing clear updates on performance, risks and priorities to senior leadership
• Supporting labour planning and cost control to deliver an efficient operation
• Building strong relationships with internal stakeholders and clients
• Identifying development needs and building capability across the team

What we are looking for

• Proven experience in a senior warehouse management role
• Strong leadership skills with experience managing and developing teams
• Confident supporting site performance and working with senior stakeholders
• Organised and able to prioritise in a fast-paced environment
• Good understanding of warehouse operations, KPIs and service delivery
• Working knowledge of WMS and MS Office (Excel, Word, Outlook)
• Sound understanding of Health & Safety in a warehouse setting
• Experience managing performance, absence and disciplinary processes
• Resilient, adaptable and able to react quickly to challenges
• Proactive, solution-focused and able to “think on your feet”
• Strong communicator who understands the importance of customer service

Job Application Requirements – We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants:

• Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References – We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language – You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply.

Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.