Home / Fulfilment Services / Indie and Scaleup Brands

The EU €150 duty-free de minimis threshold ends in July 2026. Find out how much the changes could cost your business >

Fulfilment for Indie & Scaleup Brands That Grows with You

You’ve built something brilliant. Sales are increasing. Business is booming. But if you’re an indie or scaleup e-comm brand, logistics can quickly become a full-time job. That’s where ILG steps in – the small business 3PL solution for small brands that want to scale without losing their identity.

Entrust Your Fulfilment to Us

Outsource to ILG and you’re in founder-friendly hands. Over the years we’ve helped dozens of indie and scaleup brands grow as they moved from kitchen-table packing to global cult status. Fast-growing businesses need a fulfilment partner that flexes with demand spikes, new sales channels, and surprise influencer moments. Our scalable operations, agile warehousing, and personalised support keep you close to your brand without the day-to-day headaches.

We’re proud to say many of our indie and scaleup customers have gone on to become household names in beauty, fashion, and wellbeing.

“In the beginning, I was doing absolutely everything. It was hard to know the right time to let someone help. It was a scary leap, but ILG stood out as a company that actually cared. It felt like I was in safe hands, and that made such a difference.”

Jo Tutchener-Sharp, Founder Scamp & Dude

Read our E-Book: A Conversation with Scamp & Dude

Ready to Scale Your Brand?

Ambitious, indie and scaleup brands like Lemonade Dolls, Dock & Bay and Godmode trust ILG to look after their order fulfilment. We can become part of your growth story too.

Book a discovery call today

Indie & Scaleup Brands: How We Help You

Experienced managers: our customer service people understand founder-led brands and keep everything running smoothly
Scalable fulfilment: our ops flex as you grow – we do all the heavy lifting so you can focus on building your brand
Easy onboarding: we get you up and running with minimum fuss, so you feel the benefits as quickly as possible
Value-add services: our personalisation, gift-wrap and in-box messaging services make every order extra-special
Sustainable fulfilment: we offer BREEAM ‘Excellent’ facilities, green delivery options and eco-friendly packaging
Expert advice: we help with everything from multi-carrier delivery to customs and cross-border growth

Download our Indie Brand Fulfilment Checklist

Woman sorting packages in a fulfilment warehouse

When to Outsource Your Fulfilment, Why it Makes Sense, and Who to Trust

The decision to outsource your fulfilment to a third party is not one that any business takes lightly. Read our guide to outsourcing.

What are the Benefits of Omnichannel Fulfilment?

Omnichannel fulfilment is the provision of fulfilment services for all of a brand’s retail channels. For most brands these services are split between multiple fulfilment partners. Here we look at the advantages of bringing them all together under one.

When should an indie brand outsource fulfilment?

If you’re finding yourself spending more time packing boxes than growing your brand, it’s time. Many indie founders wait too long, thinking they’ll lose control but in reality, outsourcing frees you up to focus on marketing, product development, and customer experience. The right 3PL partner will keep you in the loop, while taking the operational stress off your plate. In short: when fulfilment starts to slow you down, that’s your cue.

How does ILG support small businesses and scaleup brands?

ILG doesn’t just ship boxes; we become an extension of your team. We help indie and scaleup brands by providing scalable storage, flexible pick & pack operations, and seamless integration with your sales channels (like D2C, retail, and social commerce). Our customer service managers understand founder-led businesses and keep you closely involved. No black boxes or mystery warehouses. We scale with you, without compromising the personal touch your customers love.

What value-add services does ILG offer for indie brands?

We know indie brands thrive on those extra details that turn buyers into loyal fans. That’s why we offer personalisation (custom messages, branded tissue, stickers), gift wrapping, eco-friendly packaging options, and special kitting services for influencer or seasonal campaigns. We also support in-box messaging, so every order feels like a branded experience rather than just a delivery. You focus on creating magic; we make sure it arrives looking magical.

Is ILG a good fit for D2C fulfilment in the UK?

Absolutely. ILG has years of experience helping D2C brands like Lemonade Dolls and Dock & Bay grow in the UK (and beyond). We handle all the nitty-gritty: B2C and B2B orders, fast shipping, returns, omnichannel logistics, and international expansion. Our facilities are BREEAM ‘Excellent’ certified, and we offer green delivery options to match your brand values. Bottom line: we help you scale without sacrificing speed, sustainability, or brand love.

ilg_logistics