Browse our Fulfilment Stories
Discover how ILG’s years of logistics know-how and problem-solving help to keep our customers’ orders on track, every hour of every day. Explore a cross-section of fulfilment stories across three of our specialist industries, beauty, fashion and wellbeing.
Netherlands-based sustainable beauty brand Gisou brings traditional honey-infused hair and skincare formulations to thousands of customers in Europe and the US. Post-Brexit Gisou turned to ILG to set up a D2C fulfilment operation within the UK.
ARK Skincare’s business evolved towards a more conventional e-commerce model, and so the required fulfilment capacity rapidly grew.
Bordelle’s high-quality concept in women’s experimental lingerie made an instant impact. Their major growth and international expansion means they needed a reliable fulfilment partner they could trust.
From its roots as a lockdown startup to its blossoming into a beauty brand of international repute, VIEVE has worked hand in hand with ILG in recent years to fuel its growth predominantly across the UK, Ireland and USA.
Charlotte Tilbury is a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey – with glowing success.
Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay (Certified B Corp) chose ILG as its fulfilment partner for the UK and EU. Despite the obstacles of Brexit and Covid-19, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets.
Jones Road Beauty was created by US celebrity make-up artist and entrepreneur Bobbi Brown. ILG is helping Jones Road Beauty meet growing demand for its iconic beauty products in the UK, both online and in-store.
Working with ILG enables ethical children’s clothing brand, Little Green Radicals, to focus on growth through e-commerce, wholesale and flash sales.
MALIN+GOETZ first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. By partnering with ILG, they’ve been able to expand their customer base and offer their trademark attention to detail on a grand scale.
Baby and toddler retailer MORI partnered with ILG to expand their fulfilment capabilities, enabling them to deliver highly personalised orders to meet growing demand.
Self-Portrait fashion label is stocked by major international retailers including Selfridges, Nordstrom and Net-a-Porter, as well as its own online shop. ILG handles fulfilment across Self-Portrait’s channels, delivering a holistic brand experience wherever their luxurious products are sold.
Shower Seal Ltd is the UK’s largest supplier of shower door and bath screen parts, selling to businesses and consumers via its online shop. Our fulfilment services enable them to delight every customer.
The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Partnering with them to manage their distribution network represented a major challenge, that ILG was more than prepared to tackle.
Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.
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King’s New Year Honours List 2026 🎖️…
King’s New Year Honours List 2026 🎖️ We’re incredibly proud to celebrate three of our customers who have been recognised in the King’s New Year Honours List for their outstanding contributions to business, entrepreneurship and community impact. ✨Jo Tutchener Sharp, Founder of @scampanddude , has received an OBE, celebrating her extraordinary impact across fashion and charity. From the Super Scarf Mission to Superhero Sleep Buddies, Jo’s work continues to make a meaningful difference to thousands of families and communities across the UK. ✨Akin Onal, Founder & CEO of @babymoriofficial , has been awarded an OBE for services to entrepreneurship – a fitting recognition as MORI marks its 10th anniversary, reflecting a decade of building a brand rooted in sustainability, quality and thoughtful design. ✨ Demetra Pinsent, CEO of @charlottetilbury , has been honoured with an OBE for services to business and the beauty industry, recognising her leadership and influence after nearly 14 years at the helm of the brand. Congratulations to all three on this well-deserved recognition – it’s an honour to work with brands that lead with purpose, passion and impact. 👏✨
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Global returns are messy.…
Global returns are messy. In this live webinar, ILG and Swap cut through the complexity of reverse logistics to reveal what’s really happening behind the scenes and how smarter technology, tighter routing and fewer handoffs can turn returns from a costly challenge into a powerful driver of customer loyalty. ↩️ Join Sam Taylor, Customer Services Director at ILG, and Max Wilkinson, Senior Partnerships Manager (Logistics) at Swap, on the 12th of February at 11:00am GMT for a practical, no-fluff session packed with actionable insights you can apply immediately. Returns. Make them work for you. Register today from the link in our bio. #GlobalReturns #ReverseLogistics #Fulfilment #3PL
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BTS with @abbottlyon! ✨…
BTS with @abbottlyon! ✨ We had the pleasure of welcoming the Founder of Abbott Lyon to our warehouse just before Christmas to see exactly what happens when their customers place an order. From precise picking and careful packaging to the bespoke personalisation that makes every piece unique, it was all about bringing their brand experience to life behind the scenes. A great day showcasing the craftsmanship, attention to detail and seamless fulfilment that ensures every Abbott Lyon order arrives looking and feeling special 💫 If you’re looking for a fulfilment partner that can seamlessly manage bespoke product and packaging personalisation, we’d love to help – just in time for Valentine’s Day gifting 💗
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Here are our Five Steps to Switching Your…
Here are our Five Steps to Switching Your Fulfilment Provider 🌟🖐️ Choosing the right fulfilment partner is essential. The right provider won’t just simplify your operations – they’ll act as an extension of your business and enable your growth. From decision to switchover, ILG supports brands every step of the way. That’s why global names like Charlotte Tilbury, The Inkey List and Self-Portrait trust us with their fulfilment.💄 Thinking of switching 3PL? Read our Five Steps to Switching Your Fulfilment Provider from the link in our bio
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ILG has been awarded EcoVadis Gold! 🌟…
ILG has been awarded EcoVadis Gold! 🌟 With a score of 84/100, we’re now in the top 1% of Warehousing & Storage companies and the 98th percentile globally across all companies rated by EcoVadis. Achieving Gold in such a short timeframe is a huge milestone and a clear reflection of our ongoing commitment to sustainability, responsible operations and our journey towards being Zero by 2030. We couldn’t be prouder of or team and the progress we’re making! 🌍💙 Read more about our achievement from the link in our bio!
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New Client Announcement! 💙 …
New Client Announcement! 💙 We’re proud to announce our new partnership with @Shackletonofficial, the high-performance apparel brand inspired by the legendary explorer Sir Ernest Shackleton. Drawing on his extraordinary life and achievements, the brand equips modern explorers with technical apparel designed for extreme conditions and offers unique expedition challenges across the globe from polar regions and mountains to deserts and oceans. Guided by a simple yet powerful mission, Shackleton exists to inspire people everywhere to Live Courageously. With Shackleton’s commitment to innovation and exploration, and ILG’s proven fashion fulfilment expertise, our partnership is set to deliver the foundation for Shackleton’s next chapter of growth. 🌟🚀 Read more about our partnership from the link in our bio.
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Case Study! 💙…
Case Study! 💙 When Bordelle’s growth demanded scalable fulfilment without sacrificing luxury, they partnered with ILG to manage both wholesale and e-commerce orders through seamless system integration. With expert handling, personalised communications and meticulous, brand-led packaging, every order delivers the truly boutique unboxing experience Bordelle is known for. Here’s to the next chapter of growth together!🚀 Read more about our journey with @atelierbordelle from the link in our bio.✨
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Meeting the Challenges of Returns (and Turning…
Meeting the Challenges of Returns (and Turning Them to Your Advantage) 71% of shoppers won’t return after a bad returns experience. Returns matter and getting them right can boost loyalty, protect margins, and strengthen your brand. 👉Read the full blog via the link in our bio.
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Happy New Year to you all! 🌟…
Happy New Year to you all! 🌟 Are you back to work and reflecting on Peak? Don’t stress… If 2025 brought delays, rising costs and unhappy customers, now is the time to reset and reach out to one of our friendly experts to give you all the guidance and support you’ll need for a successful 2026. 👉 Read our 7 E-commerce Logistics Pain Points via the link in our bio
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What a month its been! 🚀…
What a month its been! 🚀 Another peak season successfully delivered.🚚 In total, 995,711 orders left our warehouses this peak, each one representing the hard work and dedication of our incredible people. Huge shout out to our amazing team for making it happen and our fantastic customers for being part of our journey. Bring on Peak 2026!💪
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