Health & Wellbeing 3PL
Choose ILG for your UK and global fulfilment. We make e-commerce and retail fulfilment more efficient and customer-focused for wellbeing brands. With organic-certified facilities across the UK and EU, industry-leading technology and highly trained people, we deliver an exceptional experience and global reach.
Enhance Your Customer Experience
We put your customers first. From checkout page to doorstep delivery, we guarantee an exceptional customer experience, helping you to drive up customer loyalty and sales.
Who Does ILG Work With?
We partner with all kinds of wellbeing brands, from supplements and vitamins, personal care and organic wellbeing products, to nutraceuticals and CBD treatments, providing order fulfilment services tailored to each individual client. ILG can help you succeed too – get in touch today to find out how >
Call us on: 0344 264 8000
Wellbeing Fulfilment Services
Order fulfilment encompasses much more than delivery services alone. At ILG, we enhance every step of your wellbeing products’ journey: from handling orders in our warehouse to delivering them to your customer’s doorstep – and everything in between.
Gift
Wrapping
Exceed customer expectations with premium gift wrapping as part of our wellbeing fulfilment service so your products arrive exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, and decorative ribbon; we can use whatever it takes to keep each order safe, on-brand and beautifully presented.
Product Personalisation
Make a special gift even more special with personalisation. Our wellbeing fulfilment teams can add a name, monogram or message to personalise your wellbeing products.
Managing
Returns
We make returns easy and friction-free for your customers, so their experience is positive, on-brand and hassle-free for you.
Find out more
Our Wellbeing Fulfilment Team
Tap into decades of wellbeing fulfilment know-how and practical expertise. Our highly skilled teams are well-trained and ready to help.
Latest
Technology
With effortless WMS integration and state-of-the-art picking systems, our industry-best technology makes your order fulfilment fast and painless.
Bespoke
Facilities
Our secure, efficient fulfilment centres are pristine, dust-free spaces for stocking, packing and distributing your wellbeing products.
Delivery
to Retail
Our delivery to retail service gets the right products to the High Street at the right time, so your retail outlets are always well stocked and ready to sell.
Frequently Asked Wellbeing Fulfilment Questions
What types of wellbeing brands does ILG support with its fulfilment services?
We partner with a broad range of wellbeing‑oriented brands – included supplements, vitamins, personal care, nutraceuticals and CBD treatments. Our services are tailored to fit the specific needs of each brand category.
How does ILG ensure a high‑quality customer experience for wellbeing brands?
ILG enhances every step of the journey – from checkout through to delivery. We combine industry‑leading technology, highly trained teams and expertly managed facilities (including organic‑certified sites) to deliver accuracy, speed and brand‑consistent presentation.
Can ILG handle special brand requirements such as gift‑wrapping, personalisation, or returns?
Yes. For wellbeing brands, our fulfilment services include:
- Gift‑wrapping and branded packaging so your products arrive beautifully presented
- Personalisation services (e.g. embossing/engraving, monograms, messages) for added customer delight
- Returns management that is friction‑free and consistent with your brand experience
Do you have the technology and facilities to scale for growing wellbeing brands?
Absolutely. We offer advanced warehouse management systems (WMS) and a state‑of‑the‑art picking and packing operation, all within secure, pristine dust‑controlled fulfilment centres – ideal for wellbeing products requiring care and precision.
Can ILG handle international and retail fulfilment for wellbeing brands?
Yes – we support both UK, EU and global fulfilment. We also provide delivery to retail channels, ensuring your products reach high‑street or stock‑holding outlets at the right time. For brands serving EU markets, we handle post‑Brexit complexity via our European fulfilment solutions.
Customers in the EU?
Post-Brexit order fulfilment is not without its challenges, but our European fulfilment option makes the process as simple as possible for your business.
Customer Stories
ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.
Read ourcase studies
Latest News and Insights
Why E-Commerce Brands Are Choosing Poland Over the Netherlands for EU Fulfilment
In this guide we’ll compare post-Brexit fulfilment, with an honest Netherlands vs Poland comparison, highlighting why Poland is now often seen as the smarter option – and how to make the switch.
By Terry Partners with ILG to Optimise Multi-Channel Fulfilment
We’re pleased to share that luxury skincare-first cosmetics brand By Terry has partnered with ILG to optimise and consolidate its UK e-commerce and wholesale fulfilment operation as well as to provide e-commerce fulfilment services for orders to the US.
Got a Question?
We also specialise in fulfilment for Beauty > and Fashion > brands.
Fulfilment
Pricing
Organic
Fulfilment
Our Awards
Best Logistics Solution 2024
Excellence in Customer Service 2023
Logistics Service Provider of The Year 2022
Follow Us
Our team had a fantastic time last week at the…
Our team had a fantastic time last week at the @cew_uk Product Demonstration event in London! ✨ As the fulfilment and delivery partner of the CEW Beauty Awards, it’s always a highlight in our calendar. We loved connecting with so many inspiring beauty brands, showcasing some of our beautifully presented client stock and of course handing out a few sweet treats (because who can resist a Tony’s Chocolonely bar? 🍫). Swipe to see some highlights from our stand and the team in action and thanks to everyone who stopped by to say hello. We’re looking forward to the awards! 🏆💖 #CEW #BeautyIndustry #Fulfilment #BeautyBrands #Events #Logistics
https://www.instagram.com/p/DVyL78aDd_K/
Behind every Mother’s Day gift is a dedicated…
Behind every Mother’s Day gift is a dedicated team making it happen. 💙 From jewellery and accessories, to luxury beauty and skincare, fragrances and personalised gift wrapping, ILG supports brands in delivering those special moments. Here’s a glimpse of what we do behind the scenes this Mother’s Day. 💐 #MothersDay #Fulfilment #Logistics #BehindTheScenes
https://www.instagram.com/reel/DVvk1ENgrnG/
Happy International Women’s Day! 💙🌟…
Happy International Women’s Day! 💙🌟 This International Women’s Day, we’re proud to celebrate the incredible women of ILG. 47% of our workforce are women 🌟 52% of Team Leader (and similar) roles are held by women🌟 42% of Manager/Director roles are held by women🌟 48% of this financial year’s internal promotions were women🌟 From the warehouse floor to leadership, women are driving our success every day. Thank you for your dedication, leadership and impact.
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Ahead of International Women’s Day on Sunday 8th…
Ahead of International Women’s Day on Sunday 8th March, we wanted to honour some of the female founders leading some of the wonderful brands that we work with.💜 Their vision, resilience and leadership continue to inspire us every day. #InternationalWomensDay
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Yesterday, we had the pleasure of welcoming our…
Yesterday, we had the pleasure of welcoming our lovely client @gisou to one of our warehouses for an exclusive behind-the-scenes look at what goes on with their products. It was a great opportunity not only to showcase our operations, but also for them to meet the dedicated team who take care of their products every single day – the people who ensure everything runs smoothly from arrival to dispatch. 🤝 We’re looking forward to keeping the momentum going and working even more closely together! 🌟
https://www.instagram.com/p/DVN3qzGiBE4/
New Partnership Announcement! 💙…
New Partnership Announcement! 💙 We’re pleased to share that luxury skincare-first cosmetics brand @ByTerry has partnered with ILG to optimise and consolidate its UK e-commerce and wholesale fulfilment operation as well as to provide e-commerce fulfilment services for orders to the US. “Since we first partnered, ILG have quickly proven themselves to be a valuable fulfilment and logistics partner to By Terry. Through our collaboration, we’ve been able to consolidate our UK operations under one roof for both D2C and B2B orders, putting us in a great position to support the overall growth of the By Terry brand over the coming years. We would absolutely recommend ILG to other health and beauty brands looking for an experienced and trustworthy fulfilment partner.” – Adrien Nouet, Supply Chain Director at By Terry Read more about our partnership from the link in our bio ✨
https://www.instagram.com/p/DVLeQqejkEk/
Warehouses vs Fulfilment Centres – What’s the…
Warehouses vs Fulfilment Centres – What’s the Difference? Sales are growing 👏 but your garage is full, your stock’s overflowing and you’re spending more time packing orders than growing your brand. When you outgrow self-storage but aren’t ready for your own warehouse, what’s next? In our latest blog, we break down the difference between a warehouse and a fulfilment centre – and why a fulfilment solution could be the smarter move for scaling e-commerce brands. Ready to level up your inventory setup? Read the full article from the link in our bio 📦
https://www.instagram.com/p/DVJeUUBim9f/
73% of shoppers use more than one channel during…
73% of shoppers use more than one channel during their shopping journey. So it’s not about whether you go multichannel. It’s about whether your operations can handle it. More platforms = more opportunity. But also more complexity. In our latest guide, we break down: • The real benefits of multichannel retailing • The fulfilment challenges it creates • How to scale without losing efficiency 📦
https://www.instagram.com/p/DU-OSA7DOlQ/
Case Study! 💙…
Case Study! 💙 @Thisworks was founded by Kathy Phillips in 2003 as an antidote to modern life and it’s impact on skin and wellbeing, This Works has built a loyal global following thanks to innovative, efficacious products designed around the body clock. With rapid growth came rising order volumes and the need for a partner who could protect fragile goods, uphold packaging quality, integrate seamlessly with warehouse systems and deliver reliably to retailers. That’s where ILG stepped in. We don’t just ship parcels – we extend brand experiences. From order confirmation to doorstep delivery, every touchpoint is handled with care, precision and a deep understanding of what makes a beauty brand stand out. At ILG, we support brands behind the scenes, ensuring every order is handled accurately, securely and in line with brand expectations, from dispatch through to final delivery. 🌟
https://www.instagram.com/p/DU8mBAkF30G/
Happy Chinese New Year! 🐉✨…
Happy Chinese New Year! 🐉✨ Did you know that Chinese New Year creates one of the busiest and most challenging periods for global supply chains? With factory closures and rising shipping demand, the impact is larger than you might expect. Wondering how to stay ahead of these challenges? We’ve got you covered. Read more via the link in our bio.
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