Value-Add Services to Help Grow Your Brand

From website checkout to door-drop, we take care of every second of your brand experience. From beautiful gift-wrapping to stunning product personalisation and returns management, our white glove services bring something special to every online purchase, so your customers keep coming back.

What Types of VAS do ILG Offer?

Gift
Wrapping

Nothing enhances a package more than gift wrapping to keep your products looking good and in perfect condition.

Branded packaging, protective fillers, tissue paper, decorative ribbon, we use whatever it takes to keep every item of every order safe, on-brand and beautifully presented.

ILG woman packing Newbie clothing into box

Product Personalisation

We turn orders into unique personalised gifts by adding a name, monogram or special message to your products.

Our highly trained teams process all personalisation requests in our fulfilment centres where we emboss, embroider and engrave names, messages or logos.

Kitting & Assembly

Our rework teams are on standby to turn product components into customised kits and sets.

We help you respond quickly to promotional or seasonal demand by assembling, re-boxing and packing your products perfectly and ready to despatch.

Managing
Returns

We make returns easy and friction-free for your customers, so their experience is always positive and on-brand.

We enclose tailored labels, clear instructions and branded returns packaging with every item shipped. Each returned product is carefully quality-checked, and we keep you updated in real-time via our WMS.