Browse our Stories
Discover how ILG’s years of logistics know-how and problem-solving, combined with close partnerships with global carriers, keep our customers’ orders and deliveries on track. Explore a cross-section of our fulfilment and delivery stories.
Fulfilment Stories
Netherlands-based sustainable beauty brand Gisou brings traditional honey-infused hair and skincare formulations to thousands of customers in Europe and the US. Post-Brexit Gisou turned to ILG to set up a D2C fulfilment operation within the UK.
ARK Skincare’s business evolved towards a more conventional e-commerce model, and so the required fulfilment capacity rapidly grew.
Bordelle’s high-quality concept in women’s experimental lingerie made an instant impact. Their major growth and international expansion means they needed a reliable fulfilment partner they could trust.
From its roots as a lockdown startup to its blossoming into a beauty brand of international repute, VIEVE has worked hand in hand with ILG in recent years to fuel its growth predominantly across the UK, Ireland and USA.
Charlotte Tilbury is a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey – with glowing success.
Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay (Certified B Corp) chose ILG as its fulfilment partner for the UK and EU. Despite the obstacles of Brexit and Covid-19, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets.
Jones Road Beauty was created by US celebrity make-up artist and entrepreneur Bobbi Brown. ILG is helping Jones Road Beauty meet growing demand for its iconic beauty products in the UK, both online and in-store.
Working with ILG enables ethical children’s clothing brand, Little Green Radicals, to focus on growth through e-commerce, wholesale and flash sales.
MALIN+GOETZ first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. By partnering with ILG, they’ve been able to expand their customer base and offer their trademark attention to detail on a grand scale.
Baby and toddler retailer MORI partnered with ILG to expand their fulfilment capabilities, enabling them to deliver highly personalised orders to meet growing demand.
Self-Portrait fashion label is stocked by major international retailers including Selfridges, Nordstrom and Net-a-Porter, as well as its own online shop. ILG handles fulfilment across Self-Portrait’s channels, delivering a holistic brand experience wherever their luxurious products are sold.
Shower Seal Ltd is the UK’s largest supplier of shower door and bath screen parts, selling to businesses and consumers via its online shop. Our fulfilment services enable them to delight every customer.
The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Partnering with them to manage their distribution network represented a major challenge, that ILG was more than prepared to tackle.
Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.
Delivery Stories
Bupa Global (formerly Bupa International) is a leading healthcare group, with a demanding list of services and facilities across the world, all of which require robust and reliable courier services.
The International Transport Workers’ Federation (ITF) is a federation of around 700 transport workers’ unions. As a truly international business, ITF needed a reliable, affordable courier service to enable its day-to-day operations.
Nuvias is an award-winning, value-added, international distributor of IT products. With a strong reputation for establishing new vendors in the UK and Germany, they use ILG’s Global Import Courier service to enable their ongoing expansion.
Sunseeker builds world-class, luxury motor yachts, which it sells via a network of international distributors. ILG manages their global courier needs, giving them a reliable and cost-effective solution to their high-stakes delivery requirements.
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Insights
Keep up to date with the latest tips and articles >
Key Considerations when Importing Stock into the UK
Many of our clients have their products manufactured or sourced abroad and shipped to the UK. This requires an understanding of the import and customs clearance process.
Free Carrier (FCA) Incoterms Explained: What They Mean for Your International Shipping Strategy
Understand the FCA shipping term and its role in global trade. ILG explains what FCA Incoterms mean and how they affect your delivery strategy.
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BTS with @abbottlyon! ✨…
BTS with @abbottlyon! ✨ We had the pleasure of welcoming the Founder of Abbott Lyon to our warehouse just before Christmas to see exactly what happens when their customers place an order. From precise picking and careful packaging to the bespoke personalisation that makes every piece unique, it was all about bringing their brand experience to life behind the scenes. A great day showcasing the craftsmanship, attention to detail and seamless fulfilment that ensures every Abbott Lyon order arrives looking and feeling special 💫 If you’re looking for a fulfilment partner that can seamlessly manage bespoke product and packaging personalisation, we’d love to help – just in time for Valentine’s Day gifting 💗
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Here are our Five Steps to Switching Your…
Here are our Five Steps to Switching Your Fulfilment Provider 🌟🖐️ Choosing the right fulfilment partner is essential. The right provider won’t just simplify your operations – they’ll act as an extension of your business and enable your growth. From decision to switchover, ILG supports brands every step of the way. That’s why global names like Charlotte Tilbury, The Inkey List and Self-Portrait trust us with their fulfilment.💄 Thinking of switching 3PL? Read our Five Steps to Switching Your Fulfilment Provider from the link in our bio
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ILG has been awarded EcoVadis Gold! 🌟…
ILG has been awarded EcoVadis Gold! 🌟 With a score of 84/100, we’re now in the top 1% of Warehousing & Storage companies and the 98th percentile globally across all companies rated by EcoVadis. Achieving Gold in such a short timeframe is a huge milestone and a clear reflection of our ongoing commitment to sustainability, responsible operations and our journey towards being Zero by 2030. We couldn’t be prouder of or team and the progress we’re making! 🌍💙 Read more about our achievement from the link in our bio!
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New Client Announcement! 💙 …
New Client Announcement! 💙 We’re proud to announce our new partnership with @Shackletonofficial, the high-performance apparel brand inspired by the legendary explorer Sir Ernest Shackleton. Drawing on his extraordinary life and achievements, the brand equips modern explorers with technical apparel designed for extreme conditions and offers unique expedition challenges across the globe from polar regions and mountains to deserts and oceans. Guided by a simple yet powerful mission, Shackleton exists to inspire people everywhere to Live Courageously. With Shackleton’s commitment to innovation and exploration, and ILG’s proven fashion fulfilment expertise, our partnership is set to deliver the foundation for Shackleton’s next chapter of growth. 🌟🚀 Read more about our partnership from the link in our bio.
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Case Study! 💙…
Case Study! 💙 When Bordelle’s growth demanded scalable fulfilment without sacrificing luxury, they partnered with ILG to manage both wholesale and e-commerce orders through seamless system integration. With expert handling, personalised communications and meticulous, brand-led packaging, every order delivers the truly boutique unboxing experience Bordelle is known for. Here’s to the next chapter of growth together!🚀 Read more about our journey with @atelierbordelle from the link in our bio.✨
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Meeting the Challenges of Returns (and Turning…
Meeting the Challenges of Returns (and Turning Them to Your Advantage) 71% of shoppers won’t return after a bad returns experience. Returns matter and getting them right can boost loyalty, protect margins, and strengthen your brand. 👉Read the full blog via the link in our bio.
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Happy New Year to you all! 🌟…
Happy New Year to you all! 🌟 Are you back to work and reflecting on Peak? Don’t stress… If 2025 brought delays, rising costs and unhappy customers, now is the time to reset and reach out to one of our friendly experts to give you all the guidance and support you’ll need for a successful 2026. 👉 Read our 7 E-commerce Logistics Pain Points via the link in our bio
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What a month its been! 🚀…
What a month its been! 🚀 Another peak season successfully delivered.🚚 In total, 995,711 orders left our warehouses this peak, each one representing the hard work and dedication of our incredible people. Huge shout out to our amazing team for making it happen and our fantastic customers for being part of our journey. Bring on Peak 2026!💪
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Sustainable Christmas Decoration Competition…
Sustainable Christmas Decoration Competition Winner ♻️🎄 A huge congratulations to our Burgess Hill site for taking the win! Their 6ft flat-pack 3D Christmas tree was crafted entirely from cardboard boxes saved from the recycling bin, with decorations made using food and drink packaging, bottle tops, and other materials found around the warehouse. Even better – many of the hanging decorations were made by our employees and their children, proving that creativity and sustainability go hand in hand. 🌍✨
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We’re proud to see our CEO, Tom Ashley, featured…
We’re proud to see our CEO, Tom Ashley, featured on the Inside Warehousing podcast with UKWA. In conversation with Clare Bottle, Tom reflects on his ILG journey – from hands-on warehouse beginnings to building a specialist logistics business, alongside insights to our growth and performance, and his long-standing commitment to disability inclusion in logistics. A big thank you to UKWA for the invitation and for creating space for honest conversations across our industry. 👉 Listen to the full episode from the link in our bio!
https://www.instagram.com/p/DSkXwWQDd3u/