Browse our Stories
Discover how ILG’s years of logistics know-how and problem-solving, combined with close partnerships with global carriers, keep our customers’ orders and deliveries on track. Explore a cross-section of our fulfilment and delivery stories.
Fulfilment Stories
Netherlands-based sustainable beauty brand Gisou brings traditional honey-infused hair and skincare formulations to thousands of customers in Europe and the US. Post-Brexit Gisou turned to ILG to set up a D2C fulfilment operation within the UK.
ARK Skincare’s business evolved towards a more conventional e-commerce model, and so the required fulfilment capacity rapidly grew.
Bordelle’s high-quality concept in women’s experimental lingerie made an instant impact. Their major growth and international expansion means they needed a reliable fulfilment partner they could trust.
From its roots as a lockdown startup to its blossoming into a beauty brand of international repute, VIEVE has worked hand in hand with ILG in recent years to fuel its growth predominantly across the UK, Ireland and USA.
Charlotte Tilbury is a highly successful, global cosmetics brand. ILG was brought on board to enhance and expand every touchpoint of the fulfilment journey – with glowing success.
Loved worldwide for its stripy and stylish range of beachwear and accessories, in 2020 Dock & Bay (Certified B Corp) chose ILG as its fulfilment partner for the UK and EU. Despite the obstacles of Brexit and Covid-19, ILG went on to help fuel the brand’s phenomenal growth and diversification, both in the UK and wider European markets.
Jones Road Beauty was created by US celebrity make-up artist and entrepreneur Bobbi Brown. ILG is helping Jones Road Beauty meet growing demand for its iconic beauty products in the UK, both online and in-store.
Working with ILG enables ethical children’s clothing brand, Little Green Radicals, to focus on growth through e-commerce, wholesale and flash sales.
MALIN+GOETZ first opened their doors in New York’s Chelsea neighbourhood with a modern, local apothecary approach to luxury skincare. By partnering with ILG, they’ve been able to expand their customer base and offer their trademark attention to detail on a grand scale.
Baby and toddler retailer MORI partnered with ILG to expand their fulfilment capabilities, enabling them to deliver highly personalised orders to meet growing demand.
Self-Portrait fashion label is stocked by major international retailers including Selfridges, Nordstrom and Net-a-Porter, as well as its own online shop. ILG handles fulfilment across Self-Portrait’s channels, delivering a holistic brand experience wherever their luxurious products are sold.
Shower Seal Ltd is the UK’s largest supplier of shower door and bath screen parts, selling to businesses and consumers via its online shop. Our fulfilment services enable them to delight every customer.
The Small Luxury Hotels of the World™ (SLH) brand is an unrivalled portfolio of some of the world’s finest small independent hotels. Partnering with them to manage their distribution network represented a major challenge, that ILG was more than prepared to tackle.
Founded in 2003 by Kathy Phillips, a former Vogue UK Beauty Director, This Works has established a significant presence in the beauty and wellness industry. With ILG, their reach is global.
Delivery Stories
Bupa Global (formerly Bupa International) is a leading healthcare group, with a demanding list of services and facilities across the world, all of which require robust and reliable courier services.
The International Transport Workers’ Federation (ITF) is a federation of around 700 transport workers’ unions. As a truly international business, ITF needed a reliable, affordable courier service to enable its day-to-day operations.
Nuvias is an award-winning, value-added, international distributor of IT products. With a strong reputation for establishing new vendors in the UK and Germany, they use ILG’s Global Import Courier service to enable their ongoing expansion.
Sunseeker builds world-class, luxury motor yachts, which it sells via a network of international distributors. ILG manages their global courier needs, giving them a reliable and cost-effective solution to their high-stakes delivery requirements.
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Insights
Keep up to date with the latest tips and articles >
E-Commerce Fashion Returns: What Customers Want and How You Can Provide It
In this article we look at ways to reduce your returns burden, the importance of a well-managed returns strategy and the benefits it can bring to e-commerce brands and customers.
Delivering Love, One Package at a Time: Your 3PL Partner for Heartfelt Logistics this Valentine’s Day
As the demand for personalised presents continues to rise, e-commerce brands are recognising the importance of offering value-added services like personalisation and gift wrapping.
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Returns aren’t just operational – they’re part…
Returns aren’t just operational – they’re part of the customer experience. In beauty e-commerce, a seamless returns process plays a key role in building trust, boosting loyalty and encouraging repeat purchases. When returns are easy, transparent and well-managed, customers feel confident coming back. Working with the right 3PL makes all the difference. 📦✨ 👉 Read the full article via the link in bio
https://www.instagram.com/p/DUSjmiqjSmL/
Global returns are where margin quietly goes to…
Global returns are where margin quietly goes to die. Too many handoffs. Slow refunds. Zero visibility once the parcel leaves the customer. For brands selling cross-border, returns are no longer a back-office problem – they’re a customer experience and profit issue. We’re breaking down what “good” actually looks like in 2026 and how brands are fixing this without adding cost or complexity. Click the link in our bio to register today ↩️
https://www.instagram.com/p/DUOQJOojMpj/
Making sustainability work at scale takes strong…
Making sustainability work at scale takes strong partnerships. ♻️ Working closely with @Grundonrecycle, we’ve been embedding waste and recycling into everyday operations across ILG – supported by the right systems, data and on-site expertise. This partnership has helped drive real progress towards our Zero-By-30 ambition, and we’re incredibly grateful to the teams behind the scenes making it happen every day. ▶️ Watch the video and tap the link in our bio to read more about how we’re working towards our sustainability goals!
https://www.instagram.com/reel/DUIod7NDhaK/
A little BTS from our most recent photoshoot 📸…
A little BTS from our most recent photoshoot 📸 We spent the day at one of our Northampton warehouses, capturing content of some of our brilliant team and the incredible products of our prestigious customers! Keep an eye out for the images coming soon! 👀
https://www.instagram.com/p/DUFhWsCjo8s/
Free Carrier (FCA) Incoterms Explained: What They…
Free Carrier (FCA) Incoterms Explained: What They Mean for Your International Shipping Strategy Selling globally means understanding your shipping responsibilities – and FCA Incoterms are one of the most common (and misunderstood). 📦 In our latest blog, we unpack: • What FCA really means • Seller vs buyer responsibilities • How FCA can protect margins • When a 3PL can step in and simplify Read the full guide from the link in our bio 🔗
https://www.instagram.com/p/DUA2uDyDUFX/
King’s New Year Honours List 2026 🎖️…
King’s New Year Honours List 2026 🎖️ We’re incredibly proud to celebrate three of our customers who have been recognised in the King’s New Year Honours List for their outstanding contributions to business, entrepreneurship and community impact. ✨Jo Tutchener Sharp, Founder of @scampanddude , has received an OBE, celebrating her extraordinary impact across fashion and charity. From the Super Scarf Mission to Superhero Sleep Buddies, Jo’s work continues to make a meaningful difference to thousands of families and communities across the UK. ✨Akin Onal, Founder & CEO of @babymoriofficial , has been awarded an OBE for services to entrepreneurship – a fitting recognition as MORI marks its 10th anniversary, reflecting a decade of building a brand rooted in sustainability, quality and thoughtful design. ✨ Demetra Pinsent, CEO of @charlottetilbury , has been honoured with an OBE for services to business and the beauty industry, recognising her leadership and influence after nearly 14 years at the helm of the brand. Congratulations to all three on this well-deserved recognition – it’s an honour to work with brands that lead with purpose, passion and impact. 👏✨
https://www.instagram.com/p/DT2EpziE1vG/
Global returns are messy.…
Global returns are messy. In this live webinar, ILG and Swap cut through the complexity of reverse logistics to reveal what’s really happening behind the scenes and how smarter technology, tighter routing and fewer handoffs can turn returns from a costly challenge into a powerful driver of customer loyalty. ↩️ Join Sam Taylor, Customer Services Director at ILG, and Max Wilkinson, Senior Partnerships Manager (Logistics) at Swap, on the 12th of February at 11:00am GMT for a practical, no-fluff session packed with actionable insights you can apply immediately. Returns. Make them work for you. Register today from the link in our bio. #GlobalReturns #ReverseLogistics #Fulfilment #3PL
https://www.instagram.com/p/DTxdTgdD01e/
BTS with @abbottlyon! ✨…
BTS with @abbottlyon! ✨ We had the pleasure of welcoming the Founder of Abbott Lyon to our warehouse just before Christmas to see exactly what happens when their customers place an order. From precise picking and careful packaging to the bespoke personalisation that makes every piece unique, it was all about bringing their brand experience to life behind the scenes. A great day showcasing the craftsmanship, attention to detail and seamless fulfilment that ensures every Abbott Lyon order arrives looking and feeling special 💫 If you’re looking for a fulfilment partner that can seamlessly manage bespoke product and packaging personalisation, we’d love to help – just in time for Valentine’s Day gifting 💗
https://www.instagram.com/reel/DTujXWegVAQ/
Here are our Five Steps to Switching Your…
Here are our Five Steps to Switching Your Fulfilment Provider 🌟🖐️ Choosing the right fulfilment partner is essential. The right provider won’t just simplify your operations – they’ll act as an extension of your business and enable your growth. From decision to switchover, ILG supports brands every step of the way. That’s why global names like Charlotte Tilbury, The Inkey List and Self-Portrait trust us with their fulfilment.💄 Thinking of switching 3PL? Read our Five Steps to Switching Your Fulfilment Provider from the link in our bio
https://www.instagram.com/p/DTj_kIMFS8E/
ILG has been awarded EcoVadis Gold! 🌟…
ILG has been awarded EcoVadis Gold! 🌟 With a score of 84/100, we’re now in the top 1% of Warehousing & Storage companies and the 98th percentile globally across all companies rated by EcoVadis. Achieving Gold in such a short timeframe is a huge milestone and a clear reflection of our ongoing commitment to sustainability, responsible operations and our journey towards being Zero by 2030. We couldn’t be prouder of or team and the progress we’re making! 🌍💙 Read more about our achievement from the link in our bio!
https://www.instagram.com/reel/DTh9LNtiYCT/