
Award-Winning Order Fulfilment Services
Outsource your order fulfilment to the UK’s leading 3PL. Whether your customers are in the UK, EU or across the globe, we create an exceptional fulfilment experience that’s more cost-efficient and reliable. Choose ILG and enjoy the support of our high-calibre people, cutting-edge technology and 12 specialised facilities based in the UK and EU, with omnichannel fulfilment that meets all your retail channels’ requirements.
Your Promise is Our Promise
Everything at ILG is geared to ensure your customer promise is delivered with every order, through exceptional e-commerce fulfilment. From online checkout to package opening, we cover every detail. Helping to delight your customers, encourage brand loyalty and scale your order volumes as your brand grows.
Order Fulfilment Services Tailored to You
We know that every business is unique. With decades of experience in helping brands achieve multi-channel fulfilment success, we’re positioned to help you grow in whatever industry you operate in, giving you a tailored fulfilment solution that moulds to your needs. We also support multiple B CORP Certified brands, including Scamp & Dude, Dock & Bay, and With Nothing Underneath.
Fashion
Fulfilment
We specialise in e-commerce and retail order fulfilment for high-end clothing, accessory and footwear brands.
Fashion Fulfilment
Beauty
Fulfilment
Our services are geared for high-quality cosmetics, skincare, haircare and male grooming products.
Beauty Fulfilment
Wellbeing
Fulfilment
We provide bespoke services for personal care, wellness, CBD and nutraceutical product lines.
Wellbeing Fulfilment
Who Does ILG Work With?
We partner with all kinds of ambitious e-commerce and retail brands, from fashion, beauty and wellbeing to organic, luxury electronics, premium baby accessories and other exclusive lines. We can help you grow too.
Call us on: 0344 264 8000
Adding Something Special
Gift
Wrapping
Nothing enhances a package more than bespoke gift wrapping. We ensure your products arrive on time, looking good and in perfect condition.

Personalising
Products
We can turn an order into a unique personalised gift by adding a name, monogram or special message to your products.
Our staff are trained to process personalisation requests with each order and emboss, embroider or engrave names, messages or logos to specification as part of the fulfilment process. From customised fashion items to personalised makeup products, we can make each of your customer’s orders their very own.

Returns Management
We make Returns easy and friction-free for your customers, so their experience is positive, on-brand and hassle-free for you.
Find out more
UK and EU Fulfilment Expertise
Benefit from our many years of fulfilment experience and practical expertise within British and European markets. Our teams are highly trained and always ready to help.


Simplified
E-Commerce Fulfilment
We make integration with our WMS easy, and our state-of-the-art picking systems and fulfilment technology make order processing more precise and efficient. With a seamless integration with all mainstream e-commerce platforms, setting up with ILG couldn’t be simpler.
Bespoke
Facilities
Your stock is housed in clean warehouses certified by the Soil Association and configured to keep your precious products safe, enabling efficient picking, packing and distribution via our trusted network of carriers.


Delivery to Retailers
We ensure that physical stores and e-tailers are always well supplied with your products, with deliveries on schedule and 100% compliant with vendor manuals.
Ready to Outsource Your Fulfilment?
For more information about our fulfilment services or to request a quote, get in touch today.
Frequently Asked Order Fulfilment Questions
What types of fulfilment services does ILG provide?
ILG offers a broad range of fulfilment services – including e-commerce order fulfilment, retail fulfilment (for physical stores), multi-channel/omnichannel fulfilment, European fulfilment (post-Brexit support), and value-added services such as gift-wrapping, personalised packaging, and returns management.
Whether your customers are in the UK, EU or globally, ILG is equipped to handle the full journey from online checkout through to delivery and returns.
How does ILG make the integration and set-up process simple for brands?
ILG uses state-of-the-art warehouse management and fulfilment technology, and offers seamless integration with all mainstream e-commerce platforms, making onboarding straightforward. Moreover, ILG’s network of facilities and experienced teams allow you to scale your fulfilment operations without having to build internal infrastructure.
What industries or product types does ILG specialise in?
ILG specialises in fulfilment for high-quality, premium and luxury brands, particularly in the fashion, beauty and wellbeing (including personal care, supplements and wellness) sectors. We also serve brands selling organic products, premium babywear, jewellery, accessories, fragrances and other exclusive lines, showing our capability in handling niche or premium product ranges.
How does ILG support businesses with international / European fulfilment challenges?
ILG has dedicated expertise in UK and EU fulfilment, with specialist UK & EU-based facilities and teams.
We help firms navigate post-Brexit logistics issues, establish a fulfilment base in mainland Europe, and manage cross-border challenges so your brand can deliver reliably to European customers.
What value‐added services beyond standard ‘picking & packing’ can ILG provide?
Beyond standard fulfilment (picking, packing, shipping), ILG provides services such as gift-wrapping and branded packaging; personalised items (name, monogram, engraving); and returns-management handled in an on-brand, friction-free way. These services help enhance your customer experience and support your brand’s presentation and customer loyalty.
Need Organic Fulfilment Services?
Our warehouses are certified by the Soil Association to handle organic products… Learn more >
Looking for an Order Fulfilment Partner in the EU?
We can solve your post-Brexit fulfilment challenges and help you set up an established base in mainland Europe.
Find out more about European Fulfilment >

Fulfilment Stories
Our services are helping ambitious brands to become more successful. These are their stories.
Read ourcase studies
Got a question?
Got More Questions? Contact Us Today
Follow Us
Driving Growth on Tiktok Shop Through Affiliates…
Driving Growth on Tiktok Shop Through Affiliates and Lives 🚀 On Tuesday 6th October, we’re partnering with @cew_uk and Silta Socials for an exciting morning at TikTok Shop HQ! 🎥✨ We’ll be diving into the world of affiliates and livestreaming, exploring how brands can use both to drive sales, boost engagement and support growth. Hear directly from industry leaders and TikTok Shop insiders as they share real experiences, challenges and lessons learned – alongside practical insights you can take back to your brand. You can register from the link in our bio 💙
https://www.instagram.com/p/DdY9Tm5inKZ/
Driving Growth on Tiktok Shop Through Affiliates…
Driving Growth on Tiktok Shop Through Affiliates and Lives 🚀 On Tuesday 6th October, we’re partnering with @cew_uk and Silta Socials for an exciting morning at TikTok Shop HQ! 🎥✨ We’ll be diving into the world of affiliates and livestreaming, exploring how brands can use both to drive sales, boost engagement and support growth. Hear directly from industry leaders and TikTok Shop insiders as they share real experiences, challenges and lessons learned – alongside practical insights you can take back to your brand. You can register from the link in our bio 💙
https://www.instagram.com/p/DdY9FgVCiRj/
Everyone has a superpower… apparently ours…
Everyone has a superpower… apparently ours involves a lot of picking, packing and products. 🦸♀️📦 Behind every order are plenty of little details that have to come together – from picking and packing to personalisation and presentation. Luckily, our teams are pretty good at making it all look easy. 💙 What would your fulfilment superpower be? 👀 #WeareILG #Superpowers
https://www.instagram.com/reel/DdTf_uXjziU/
We’re so proud to share that ILG has been…
We’re so proud to share that ILG has been shortlisted for the Environmental & Sustainability Award at the Northamptonshire Logistics Awards 2026! 🌱🏆 Sustainability is something we’re continuing to build into the way we work, so it’s brilliant to see the efforts of our teams recognised in this way. A huge thank you and well done to everyone across ILG who has played a part – and good luck to all of the other finalists! 💙
https://www.instagram.com/p/DdEVvgJlefv/
Ever wondered what goes into packing an order?…
Ever wondered what goes into packing an order? 📦 We’re taking you behind the scenes to show you our 8-step order packing process – from picking the products to getting everything packed and ready to head out the door. A little look at what happens behind every order before it makes its way to you. 👀 Now the real question… how many times can one person say the word “box” in one video? 😂 #WeareILG #8StepPackingProcess #BehindTheScenes
https://www.instagram.com/reel/DdBXpjQkclG/
To kickstart Sustainable September, we celebrated…
To kickstart Sustainable September, we celebrated Green Day with our team coming together in their best green outfits! 🌿💚 Sustainability is a big part of how we think at ILG, and throughout September we’ll be shining a light on the small changes and everyday choices that can make a real difference. Green Day was a fun way to get everyone involved, start the conversation and kick off a month focused on making more sustainable choices. 🌍 A big thank you to everyone who got involved (and committed to the green outfits! 💚) #WeareILG #SustainableSeptember #GreenDay
https://www.instagram.com/p/Dc1F9SpnMpE/
Quickfire Questions, Warehouse Edition💥…
Quickfire Questions, Warehouse Edition💥 We put some of our warehouse team on the spot to get to know the people behind ILG a little better… with some very important questions, obviously. 😂 Because behind every order we pick, pack and send is a brilliant team keeping things moving. 💙 #WeareILG #QuickFireQuestions #Teamwork
https://www.instagram.com/reel/Dcx__NYyE28/
Great fulfilment isn’t just about getting an…
Great fulfilment isn’t just about getting an order from A to B – it’s about making sure the experience still feels like the brand. 💙 For @atelierbordelle, that means everything from carefully following their quality controls to delivering the bespoke wrapping and packaging their customers expect. As their e-commerce and wholesale business has grown internationally, we’ve been proud to support them behind the scenes and help keep that experience consistent. A great example of what can happen when the right partnership is in place. 🤝 #WeareILG #Bordelle #CaseStudy
https://www.instagram.com/p/Dcf9x9_oII1/
You don’t always see what goes on behind the…
You don’t always see what goes on behind the scenes, but this is where the magic happens. Our team keeps everything moving, working seamlessly to deliver for our incredible beauty, retail and ecommerce brands. There’s a lot that goes into getting an order from warehouse to doorstep. This is the team that makes it happen – ensuring every delivery is smooth, efficient, and on time. ✨💙 #WeareILG #BehindTheScenes #BeautyLogistics #FashionFulfilment
https://www.instagram.com/reel/DcTFnl5ET90/
Peak is one of the busiest times of the year, and…
Peak is one of the busiest times of the year, and having strong partnerships in place makes a real difference. 🤝 Our partnership with @Oliviaburtonlondon is a great example of this. From Ecom to Wholesale, we work closely with their team to understand their priorities, adapt when plans change and keep orders moving during their busiest periods. It’s this collaborative and flexible approach that we aim to bring to every customer partnership. 💙 #WeareILG #OliviaBurton
https://www.instagram.com/p/DcQgcLWCfJw/









