Award-Winning Order Fulfilment Services
Outsource your order fulfilment to the UK’s leading 3PL. Whether your customers are in the UK, EU or across the globe, we create an exceptional fulfilment experience that’s more cost-efficient and reliable. Choose ILG and enjoy the support of our high-calibre people, cutting-edge technology and 12 specialised facilities based in the UK and EU, with omnichannel fulfilment that meets all your retail channels’ requirements.
Your Promise is Our Promise
Everything at ILG is geared to ensure your customer promise is delivered with every order, through exceptional e-commerce fulfilment. From online checkout to package opening, we cover every detail. Helping to delight your customers, encourage brand loyalty and scale your order volumes as your brand grows.
Order Fulfilment Services Tailored to You
We know that every business is unique. With decades of experience in helping brands achieve multi-channel fulfilment success, we’re positioned to help you grow in whatever industry you operate in, giving you a tailored fulfilment solution that moulds to your needs. We also support multiple B CORP Certified brands, including Scamp & Dude, Dock & Bay, and With Nothing Underneath.
Fashion
Fulfilment
We specialise in e-commerce and retail order fulfilment for high-end clothing, accessory and footwear brands.
Fashion Fulfilment
Beauty
Fulfilment
Our services are geared for high-quality cosmetics, skincare, haircare and male grooming products.
Beauty Fulfilment
Wellbeing
Fulfilment
We provide bespoke services for personal care, wellness, CBD and nutraceutical product lines.
Wellbeing Fulfilment
Who Does ILG Work With?
We partner with all kinds of ambitious e-commerce and retail brands, from fashion, beauty and wellbeing to organic, luxury electronics, premium baby accessories and other exclusive lines. We can help you grow too.
Call us on: 0344 264 8000
Adding Something Special
Gift
Wrapping
Nothing enhances a package more than bespoke gift wrapping. We ensure your products arrive on time, looking good and in perfect condition.
Personalising
Products
We can turn an order into a unique personalised gift by adding a name, monogram or special message to your products.
Our staff are trained to process personalisation requests with each order and emboss, embroider or engrave names, messages or logos to specification as part of the fulfilment process. From customised fashion items to personalised makeup products, we can make each of your customer’s orders their very own.
Returns Management
We make Returns easy and friction-free for your customers, so their experience is positive, on-brand and hassle-free for you.
Find out more
UK and EU Fulfilment Expertise
Benefit from our many years of fulfilment experience and practical expertise within British and European markets. Our teams are highly trained and always ready to help.
Simplified
E-Commerce Fulfilment
We make integration with our WMS easy, and our state-of-the-art picking systems and fulfilment technology make order processing more precise and efficient. With a seamless integration with all mainstream e-commerce platforms, setting up with ILG couldn’t be simpler.
Bespoke
Facilities
Your stock is housed in clean warehouses certified by the Soil Association and configured to keep your precious products safe, enabling efficient picking, packing and distribution via our trusted network of carriers.
Delivery to Retailers
We ensure that physical stores and e-tailers are always well supplied with your products, with deliveries on schedule and 100% compliant with vendor manuals.
Ready to Outsource Your Fulfilment?
FAQs: ILG Fulfilment Services
What types of fulfilment services does ILG provide?
ILG offers a broad range of fulfilment services – including e-commerce order fulfilment, retail fulfilment (for physical stores), multi-channel/omnichannel fulfilment, European fulfilment (post-Brexit support), and value-added services such as gift-wrapping, personalised packaging, and returns management.
Whether your customers are in the UK, EU or globally, ILG is equipped to handle the full journey from online checkout through to delivery and returns.
How does ILG make the integration and set-up process simple for brands?
ILG uses state-of-the-art warehouse management and fulfilment technology, and offers seamless integration with all mainstream e-commerce platforms, making onboarding straightforward. Moreover, ILG’s network of facilities and experienced teams allow you to scale your fulfilment operations without having to build internal infrastructure.
What industries or product types does ILG specialise in?
ILG specialises in fulfilment for high-quality, premium and luxury brands, particularly in the fashion, beauty and wellbeing (including personal care, supplements and wellness) sectors. We also serve brands selling organic products, premium babywear, jewellery, accessories, fragrances and other exclusive lines, showing our capability in handling niche or premium product ranges.
How does ILG support businesses with international / European fulfilment challenges?
ILG has dedicated expertise in UK and EU fulfilment, with specialist UK & EU-based facilities and teams.
We help firms navigate post-Brexit logistics issues, establish a fulfilment base in mainland Europe, and manage cross-border challenges so your brand can deliver reliably to European customers.
What value‐added services beyond standard ‘picking & packing’ can ILG provide?
Beyond standard fulfilment (picking, packing, shipping), ILG provides services such as gift-wrapping and branded packaging; personalised items (name, monogram, engraving); and returns-management handled in an on-brand, friction-free way. These services help enhance your customer experience and support your brand’s presentation and customer loyalty.
Need Organic Fulfilment Services?
Our warehouses are certified by the Soil Association to handle organic products… Learn more >
Looking for an Order Fulfilment Partner in the EU?
We can solve your post-Brexit fulfilment challenges and help you set up an established base in mainland Europe.
Find out more about European Fulfilment >
Fulfilment Stories
Our services are helping ambitious brands to become more successful. These are their stories.
Read ourcase studies
Got a question?
Got More Questions? Contact Us Today
Follow Us
Christmas Jumper Day is officially in full swing…
Christmas Jumper Day is officially in full swing here at ILG and we asked our team to dress in their festive jumpers today – and they did not disappoint! From sparkles and snowflakes to full-on novelty knits, we’re spreading a little extra cheer around the office and warehouses today. ✨🎅
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Black Friday Weekend is complete!!! 💙💪…
Black Friday Weekend is complete!!! 💙💪 MASSIVE thank you to all our customers for keeping us on our toes & building success together, and to our colleagues for their dedication & true teamwork!
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Last Tuesday, we sponsored the 2025 CEW achiever…
Last Tuesday, we sponsored the 2025 CEW achiever awards at the Rosewood London. 🌟 It’s always one of the highlights of the year, celebrating the incredible talent in the beauty industry. We had such a fantastic evening celebrating with some of our amazing customers – @thisworks, @theinkeylist and @drsamsskincare 💙 Also a special shoutout to @VIEVE’s Jamie Genevieve for winning an Achiever Award! 🌟 And the biggest thank you to @cew_uk, for such a wonderful evening ✨
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Case Study! 💙…
Case Study! 💙 Since opening their modern apothecary in Chelsea, NYC back in 2004, @malinandgoetz has grown into a standout unisex skincare brand. As they expanded into the UK and EU, they chose ILG as their fulfilment partner – a perfect fit for their attention to detail. With flexible logistics and dedicated support, ILG helps MALIN+GOETZ deliver luxury skincare on an international scale.
https://www.instagram.com/p/DR2VXDfDjdQ/
The 2025 Autumn Budget changed the fulfilment…
The 2025 Autumn Budget changed the fulfilment game. 🚚 If you’re still running your own warehouse, this one’s for you. We’ve published a new blog on why outsourcing could protect your margins. 📦Read the full breakdown from the link in our bio.
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Happy Black Friday! 🖤 Huge shoutout to our…
Happy Black Friday! 🖤 Huge shoutout to our incredible teams who are working hard to get orders out the door today! 🛍️🌟 Wishing everyone a successful Black Friday and Peak Season 2025! 💙 #BlackFriday #PeakSeason #ILG
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Black Friday success doesn’t happen by chance -…
Black Friday success doesn’t happen by chance – it happens by preparation. 🖤 Hear from our CEO, Tom Ashley, on the essential steps e-commerce brands should take to achieve the perfect peak. Here’s how to get the most from your peak. ⬇️🖤 #EcommerceTips #PeakSeason #ILGLogistics #BlackFridayPrep
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Peak season doesn’t have to feel like organised…
Peak season doesn’t have to feel like organised chaos. With the right social content (and the right fulfilment partner 😉), it becomes a whole lot smoother. Here are 10 posts that will genuinely boost conversions this Peak – not fluff, not trends, just what works. Ready to make this your smoothest season yet? 🚀 Take a look at our latest blog for more tips and social post inspiration to see what customers can’t get enough of this Peak. Read the blog from the link in our bio. Wishing you and your teams the best of luck this Black Friday – you’ve got this! 🌟
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Peak season doesn’t have to be stressful!…
Peak season doesn’t have to be stressful! 🎯🚚 With peak in full swing, our Peak Hub is here to support you. It’s your go-to space for practical guidance and planning tips, to help keep your fulfilment running smoothly throughout the busiest period. Plus, useful resources to support successful all-year-round fulfilment for growing brands. Make sure you check out our Peak Hub from the link in our bio! 🔗
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Failed deliveries during Peak Season cost…
Failed deliveries during Peak Season cost businesses more than just a missed parcel – they lead to more customer service calls, returns, lost loyalty and even negative reviews. Our latest article breaks down these hidden costs and explains how ILG’s smart multi-carrier setup helps brands stay in control, reduce risk and keep customers happy. Read the full article from the link in our bio 🔗📦🌟 #PeakSeason #Logistics #MultiCarrier #ILG
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