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Award-Winning Order Fulfilment Services

Outsource your order fulfilment to the UK’s leading 3PL. Whether your customers are in the UK, EU or across the globe, we create an exceptional fulfilment experience that’s more cost-efficient and reliable. Choose ILG and enjoy the support of our high-calibre people, cutting-edge technology and 12 specialised facilities based in the UK and EU, with omnichannel fulfilment that meets all your retail channels’ requirements.

Fulfilment Enquiry

Your Promise is Our Promise

Everything at ILG is geared to ensure your customer promise is delivered with every order, through exceptional e-commerce fulfilment. From online checkout to package opening, we cover every detail. Helping to delight your customers, encourage brand loyalty and scale your order volumes as your brand grows.

Fulfilment Services Tailored to You

We know that every business is unique. With decades of experience in helping brands achieve multi-channel fulfilment success, we’re positioned to help you grow in whatever industry you operate in, giving you a tailored fulfilment solution that moulds to your needs. We also support multiple B CORP Certified brands, including Scamp & Dude, Dock & Bay, and With Nothing Underneath.

Fashion
Fulfilment

We specialise in e-commerce and retail fulfilment for high-end clothing, accessory and footwear brands.

Fashion Fulfilment

Beauty
Fulfilment

Our services are geared for high-quality cosmetics, skincare, haircare and male grooming products.

Beauty Fulfilment

Wellbeing
Fulfilment

We provide bespoke services for personal care, wellness, CBD and nutraceutical product lines.

Wellbeing Fulfilment

We partner with all kinds of ambitious e-commerce and retail brands, from fashion, beauty and wellbeing to organic, luxury electronics, premium baby accessories and other exclusive lines. We can help you grow too.

Call us on: 0344 264 8000

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Adding Something Special

Gift
Wrapping

Nothing enhances a package more than bespoke gift wrapping. We ensure your products arrive on time, looking good and in perfect condition.

Branded packaging, protective fillers, tissue paper, decorative ribbon – we use whatever it takes to keep every item of every order safe, on-brand and beautifully presented.

Warehouse employee packing fashion postcard into a rectangular box

Personalising
Products

We can turn an order into a unique personalised gift by adding a name, monogram or special message to your products.

Our staff are trained to process personalisation requests with each order and emboss, embroider or engrave names, messages or logos to specification as part of the fulfilment process. From customised fashion items to personalised makeup products, we can make each of your customer’s orders their very own.

Returns Management

We make Returns easy and friction-free for your customers, so their experience is positive, on-brand and hassle-free for you.

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UK and EU Fulfilment Expertise

Benefit from our many years of fulfilment experience and practical expertise within British and European markets. Our teams are highly trained and always ready to help.

Meet Our People

Simplified
E-Commerce Fulfilment

We make integration with our WMS easy, and our state-of-the-art picking systems and fulfilment technology make order processing more precise and efficient. With a seamless integration with all mainstream e-commerce platforms, setting up with ILG couldn’t be simpler.

Fulfilment Technology

Bespoke
Facilities

Your stock is housed in clean warehouses certified by the Soil Association and configured to keep your precious products safe, enabling efficient picking, packing and distribution via our trusted network of carriers.

Our Warehouses

Delivery to Retailers

We ensure that physical stores and e-tailers are always well supplied with your products, with deliveries on schedule and 100% compliant with vendor manuals.

Retail Fulfilment

Ready to Outsource Your Fulfilment?

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FAQs: ILG Fulfilment Services

What types of fulfilment services does ILG provide?

ILG offers a broad range of fulfilment services – including e-commerce order fulfilment, retail fulfilment (for physical stores), multi-channel/omnichannel fulfilment, European fulfilment (post-Brexit support), and value-added services such as gift-wrapping, personalised packaging, and returns management.
Whether your customers are in the UK, EU or globally, ILG is equipped to handle the full journey from online checkout through to delivery and returns.

How does ILG make the integration and set-up process simple for brands?

ILG uses state-of-the-art warehouse management and fulfilment technology, and offers seamless integration with all mainstream e-commerce platforms, making onboarding straightforward. Moreover, ILG’s network of facilities and experienced teams allow you to scale your fulfilment operations without having to build internal infrastructure.

What industries or product types does ILG specialise in?

ILG specialises in fulfilment for high-quality, premium and luxury brands, particularly in the fashion, beauty and wellbeing (including personal care, supplements and wellness) sectors. We also serve brands selling organic products, premium babywear, jewellery, accessories, fragrances and other exclusive lines, showing our capability in handling niche or premium product ranges.

How does ILG support businesses with international / European fulfilment challenges?

ILG has dedicated expertise in UK and EU fulfilment, with specialist UK & EU-based facilities and teams.
We help firms navigate post-Brexit logistics issues, establish a fulfilment base in mainland Europe, and manage cross-border challenges so your brand can deliver reliably to European customers.

What value‐added services beyond standard ‘picking & packing’ can ILG provide?

Beyond standard fulfilment (picking, packing, shipping), ILG provides services such as gift-wrapping and branded packaging; personalised items (name, monogram, engraving); and returns-management handled in an on-brand, friction-free way. These services help enhance your customer experience and support your brand’s presentation and customer loyalty.

Need Organic Fulfilment Services?

Our warehouses are certified by the Soil Association to handle organic products… Learn more >