
Fulfilment Services for E-Commerce
When you choose ILG as your e-commerce business fulfilment provider, your brand – and your products – are in safe hands.
ILG has built its reputation on providing industry-leading customer care to successful e-commerce brands across the UK and around the globe.
Fulfilment Without Fuss
From the moment your customers make a purchase on your website, app or social channels, to the items arriving at their door – your products are our priority. That includes warehouse management, efficient picking and packing, delivery via our carrier network, and excellent UK-based customer support for your teams.
We partner with a range of successful brands to elevate their e-commerce potential, ensuring the entire process is seamless for both the business and their end-customers.
Call us on: 0344 264 8000
E-Commerce Fulfilment Services
At ILG we don’t just provide fulfilment services; we make sure that the moment the order reaches us, your customer gets the highest level of satisfaction all the way up to delivery and (if needed) beyond. This boosts positive purchase reviews and long-term customer retention.
Gift
Wrapping
Go beyond expectations with gift-wrapping that ensures your products arrive at the doorstep exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, decorative ribbon; we use whatever it takes to keep each order safe, on-brand and beautifully presented.
Product Personalisation
Make a special gift even more special. Our fulfilment teams can add a name, monogram or message to personalise your products for you, relieving you of the logistical hassle of doing it in-house.
Managing
Returns
Our dedicated returns management teams ensure customers retain a positive impression of your brand even when returning items.
Our E-Comm Experts
Meet our team of highly skilled experts who will help grow your e-commerce business to new heights.
3PL E-Comm Technology
ILG’s WMS can be integrated with all major e-commerce platforms including Amazon.com, Magento, eBay, Shopify and more.
Bespoke facilities
ILG’s secure, efficient fulfilment centres in the UK and EU provide pristine, dust-free spaces in which to stock, pack and distribute your e-commerce products.
Customer Stories
ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.
Read ourcase studies
Losing Sleep Over Peak? What’s Really Keeping Ops Teams Awake at Night?
Discover how e-commerce brands can beat Peak Season chaos with practical ops tips on staffing, stock, fulfilment and returns management.
Tom Ashley Appointed CEO of ILG & GFS
We are pleased to announce that Tom Ashley has been appointed CEO of ILG and GFS. Find out more about his appointment here.
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Sneak peek! 👀…
Sneak peek! 👀 Yesterday, we partnered with Beauty Vibe to host our fifth panel event in The Beauty Vibe series. Joined by a fantastic group of industry experts, we explored “The Future of Distribution” and “The Future of Customer Experience”. A special shoutout to Beauty Vibe & Noelle Mahdi Shine for bringing the event and discussion to life and to all of the panellists for sharing invaluable insights into the future of the beauty industry! 💄 We loved connecting with so many inspiring people at such a stunning venue and can’t wait to share some key insights and commentary from the panel soon!💗
https://www.instagram.com/p/DPoTnbKDsfE/
Thanks for joining us! 🚀…
Thanks for joining us! 🚀 If you missed our recent webinar on Maximising Poland for Speedy Cross-Border Growth, here’s the one-liner takeaway: Brands using Poland as their EU fulfilment hub are delivering faster, slashing costs and keeping VAT simple. For CFOs and Founders weighing up EU expansion, the message was clear – speed and compliance don’t have to mean higher cost or complexity. Huge thanks to everyone who joined live and shared their challenges around tariffs, customs and margin pressure and to Sam Taylor (ILG) and Liam Payne (SimplyVAT) for the expert insights. Missed it? Catch up on the full session from the link in our bio 🌟
https://www.instagram.com/p/DPjcZxGDZHi/
We’re thrilled to be the primary sponsor of The…
We’re thrilled to be the primary sponsor of The Future of Beauty Growth: Part 2 in London this week, in partnership with our friends at Beauty Vibe.🌟 Our CEO, Tom Ashley will join other industry leaders to explore ‘The Future of Distribution’ – a hands-on session diving into scaling across channels and territories, tariffs, De Minimis rules and phased international growth. The evening continues with ‘The Future of Customer Experience’, featuring panels on how personalisation, immersive retail, AI, training and merchandising innovation are redefining the beauty journey. We can’t wait to connect with the brilliant minds helping beauty brands scale with confidence. See you there! 💙
https://www.instagram.com/p/DPgYiL2jqwc/
How Does a Fulfilment Partner Support the Growth…
How Does a Fulfilment Partner Support the Growth of Indie Brands? 💭 For indie brands, every order matters. Partnering with the right fulfilment provider can make all the difference: ✅ More time to focus on product, marketing and customers ✅ Faster shipping and smoother returns for happier customers ✅ Lower costs through bulk shipping and smarter stock management ✅ Access to logistics expertise, technology and useful data ✅ Flexibility to scale, expand overseas and test new markets At ILG, we’ve supported indie brands for many years, bringing agility, honesty and practical problem-solving to every partnership. We don’t see ourselves as just a supplier – we become part of your team. 💬 As Gisou’s Head of Logistics & Warehousing, Sophia van der Schaaf, says: “ILG are absolute superstars. If we need to move fast, they have agility like I’ve not seen before in other 3PLs. And they hit their KPIs every time!” – Sophia van der Schaaf, Head of Logistics & Warehousing, Gisou With ILG, your brand is in safe hands. 👉 Read the full article to see how the right fulfilment partner can fuel sustainable growth from the link in our bio.
https://www.instagram.com/p/DPVkvw4CprI/
Throughout September, we celebrated Sustainable…
Throughout September, we celebrated Sustainable September with a variety of incentives and events for our whole team to get involved in. Here are just a few highlights of what we got up to! 🛍️ From start to finish, we hosted a pop-up shop with items kindly donated by some of our amazing customers. This not only helped reduce waste but also raised money for our charity of the year, Together for Short Lives, with a fantastic grand total of £12,134 raised! 🍏Each Wednesday, our team embraced sustainability by bringing in homemade lunches, helping to reduce both food waste and unnecessary packaging. To add some extra fun, we also encouraged everyone to showcase their best second-hand fashion finds, a great way to highlight that making eco-friendly choices can be both practical and stylish. 💚 We celebrated Green Day by asking everyone to come in wearing an item of green clothing. 🚯 On World Cleanup Day, our Brackmills team got stuck in with litter picking to support the local community. 🚲 On World Car Free day, we encouraged everyone to work from home or use more carbon-friendly alternatives to their usual commute, such as walking, cycling or using a mode of public transport. ♻️ We wrapped up the month with Recycling Week, joined by Grundon, who delivered an engaging session on the importance of recycling – not just our own waste, but our customers’ too. What a month it’s been! We’re so proud of the enthusiasm and commitment shown by our teams throughout the month, it’s a great reminder of the difference we can make when we work together for a more sustainable future! 💚♻️💪
https://www.instagram.com/p/DPTiQTGjJw5/
Meet the panellists! 💙…
Meet the panellists! 💙 Next Thursday, we’re bringing together some of the beauty industry’s most influential leaders for The Future of Beauty Growth: Part 2! We’ll be exploring ‘The Future of Distribution’ and ‘The Future of Customer Experience’ in two exclusive panels hosted by @beautyvibelondon @shine.noelle 🌟 Meet the experts who will be sharing their knowledge and key insights on the day and stay tuned for all the post-panel insights which will be coming soon! 🎤
https://www.instagram.com/p/DPRA2rVALXO/
That’s a wrap on Recycling Week! ♻️…
That’s a wrap on Recycling Week! ♻️ Yesterday, we were delighted to be joined by our friends at Grundon, who ran an engaging session for our teams on the importance of recycling – not just our own waste, but our customers’ too. It was an informative, interactive and fun session, packed with useful insights, surprising facts and even some games (with prizes up for grabs!). A huge thank you to @grundonrecycle for helping us all think a little greener 🌍 and to our teams for getting so involved in Recycling Week!
https://www.instagram.com/p/DPEFfr7AnLB/
Peak season is when the pressure really kicks in.…
Peak season is when the pressure really kicks in. The ‘Ops Crush’ is real – that point when fast-growing brands feel the weight of fulfilment and logistics more than any other time. In this piece for Transport & Logistics Magazine, ILG’s Marketing Director, Andy Hunt, looks at why so many brands hit a wall when scaling, how logistics often becomes the bottleneck, and how to build foundations for sustainable growth: Click the link in our bio to read the full article 🔗 As we head into Peak 2025, it’s a good reminder that growth only happens if your operations can keep up.
https://www.instagram.com/p/DPBdNA9DTx7/
Ever come across the term MOQ (Minimum Order…
Ever come across the term MOQ (Minimum Order Quantity) and wondered why it matters? 📦 Put simply, it’s the smallest amount a supplier will let you order. Of course, they will set MOQ at a level that ensures your order makes business sense for them – but it has to make sense for your operation too. In our latest guide, we cover: – What MOQ actually means – What influences MOQ levels – How MOQ affects your supply chain – How to calculate your ideal MOQ levels Because getting MOQ wrong can slow you down, but getting it right can set you up for growth. Read the full edition from the link in our bio 🌟 #ecommerce #supplychain #businessgrowth
https://www.instagram.com/p/DO8xnj9jCTT/
On Wednesday, some of our marketing team joined…
On Wednesday, some of our marketing team joined Oban International at The Groucho Club in Soho for the launch of Global Marketers Connect! It was an inspiring afternoon of fresh insights into the digital marketing landscape, paired with great conversations and new connections. 💙💪 Thanks to Oban International for hosting such a brilliant event!
https://www.instagram.com/p/DOyD5SlAECR/