
Fulfilment Services for E-Commerce
When you choose ILG as your e-commerce business fulfilment provider, your brand – and your products – are in safe hands.
ILG has built its reputation on providing industry-leading customer care to successful e-commerce brands across the UK and around the globe.
Fulfilment Without Fuss
From the moment your customers make a purchase on your website, app or social channels, to the items arriving at their door – your products are our priority. That includes warehouse management, efficient picking and packing, delivery via our carrier network, and excellent UK-based customer support for your teams.
We partner with a range of successful brands to elevate their e-commerce potential, ensuring the entire process is seamless for both the business and their end-customers.
Call us on: 0344 264 8000
E-Commerce Fulfilment Services
At ILG we don’t just provide fulfilment services; we make sure that the moment the order reaches us, your customer gets the highest level of satisfaction all the way up to delivery and (if needed) beyond. This boosts positive purchase reviews and long-term customer retention.
Gift
Wrapping
Go beyond expectations with gift-wrapping that ensures your products arrive at the doorstep exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, decorative ribbon; we use whatever it takes to keep each order safe, on-brand and beautifully presented.
Product Personalisation
Make a special gift even more special. Our fulfilment teams can add a name, monogram or message to personalise your products for you, relieving you of the logistical hassle of doing it in-house.
Managing
Returns
Our dedicated returns management teams ensure customers retain a positive impression of your brand even when returning items.
Our E-Comm Experts
Meet our team of highly skilled experts who will help grow your e-commerce business to new heights.
3PL E-Comm Technology
ILG’s WMS can be integrated with all major e-commerce platforms including Amazon.com, Magento, eBay, Shopify and more.
Bespoke facilities
ILG’s secure, efficient fulfilment centres in the UK and EU provide pristine, dust-free spaces in which to stock, pack and distribute your e-commerce products.
Customer Stories
ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.
Read ourcase studies
How Does a Fulfilment Partner Support the Growth of Indie Brands?
Discover how the right fulfilment partner boosts indie brand growth through faster shipping, cost savings, and scalable operations.
ILG Partners with InPost Locker Deliveries
We’re excited to announce our partnership with InPost, the UK’s largest and most trusted out-of-home delivery network.
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Fulfilment for Indie & Scaleup Brands That Grows…
Fulfilment for Indie & Scaleup Brands That Grows with You.💙 You’ve built something brilliant. Sales are increasing. Business is booming. But if you’re an indie or scaleup e-comm brand, logistics can quickly become a full-time job. That’s where ILG steps in – the small business 3PL solution for small brands that want to scale without losing their identity. Click the link in our bio to find out how we can help you scale without losing what makes your brand unique.💪 #indiebrands #scaleupbrands #fulfilment
https://www.instagram.com/p/DNFbqLx1f00/
Shoutout to our incredible headline sponsor! 🧡…
Shoutout to our incredible headline sponsor! 🧡 A massive thank you to @Extechcloud for generously supporting our Three Peaks Challenge. With your backing, our team is ready to take on Ben Nevis, Scafell Pike and Snowdon in just 24 hours, all to raise vital funds for Together for Short Lives. Your support helps power every step we take and brings us closer to making a real difference for seriously ill children and their families. Let’s do this! 💪 Donate to our Charity of the Year from the link in our bio.
https://www.instagram.com/p/DNALIAmq_1A/
The little things make the biggest difference.🌟…
The little things make the biggest difference.🌟 At ILG, we handle the customisation process in-house, right inside our fulfilment centres. From branded packaging and customised messages to detailed product prep, our teams ensure that every single item leaves the warehouse looking like it came straight from your brand. This video showcases the detail, precision and pride that go into every customised order – because personalisation isn’t just a service, it’s part of the brand experience we help deliver. 💙
https://www.instagram.com/reel/DM-qM39owFd/
Selling to the UK from Europe?…
Selling to the UK from Europe? European brands could be spending £20+ per order shipping to UK customers, but there’s a smarter way. Localising your fulfilment with a UK-based 3PL can slash costs, speed up delivery and improve customer experience. From Brexit border friction to returns handling, sustainability, and scalability, our latest newsletter outlines 10 key reasons why a UK 3PL partner is a game-changer for EU businesses expanding into the UK. 👇 Read the full article from the link in our bio to find out how we help European brands succeed.
https://www.instagram.com/p/DMz5JPxs2Ry/
Shoutout to our amazing transport sponsor! 🚛…
Shoutout to our amazing transport sponsor! 🚛 A huge thank you to Skynet Worldwide Express for generously supporting our hikers by managing the team’s equipment logistics for the Three Peaks Challenge! With your help, our team will be tackling Ben Nevis, Scafell Pike and Snowdon in just 24 hours – all to raise money for Together for Short Lives. 💙 Your support means the world to us and brings us one step closer to making a big difference for seriously ill children and their families. Lets do this💪💙
https://www.instagram.com/p/DMvM2hFuDtN/
Happy National Lipstick Day!💄…
Happy National Lipstick Day!💄 We’re proud to support the beauty brands behind your favorite lip shades – all stored, packed and shipped with care by ILG. 📸 Just a few of the incredible brands we have the privilege to work with. Empowering beauty brands, one shipment at a time. #ILG #NationalLipstickDay #BeautyBrands #Logisitics
https://www.instagram.com/p/DMroTO0Oc_f/
New Case Study!💙…
New Case Study!💙 Gisou, a sustainable beauty brand from the Netherlands, is known for its honey-infused hair and skincare products, loved by customers across Europe and the US. In 2021, post-Brexit regulations made access to the UK market more complex—just as online demand was reaching new heights. To maintain momentum, Gisou partnered with ILG to establish a UK-based D2C fulfilment operation. Since then, ILG has supported the brand’s rapid international growth and successful expansion into high street retail.💄🌟 Read more about our partnership with Gisou from the link in our bio.
https://www.instagram.com/p/DMqLlvB1X6N/
4 Weeks to go!…
4 Weeks to go! ILGFS Takes on the Three Peaks Challenge! 💪 On 22nd August, teams from ILG and GFS will be taking on the Three Peaks Challenge – climbing the highest mountains in Scotland (Ben Nevis), England (Scafell Pike) and Wales (Snowdon) all within just 24 hours! We’re doing this to raise vital funds for our Charity of the Year, Together for Short Lives who are a UK charity that supports seriously ill children and their families. 💙 Every donation makes a difference. Help us reach our goal and support this incredible cause by clicking the link in our bio and donating today! @gfsdeliver @global_adventure_challenges @togetherforshortlives
https://www.instagram.com/p/DMfwxMAsZRp/
Did you know?…
Did you know? UK shoppers abandoned £38.3bn in online purchases last year, and nearly half said delivery was the problem. From high shipping costs to lack of options, the checkout experience is costing brands more than ever. Gen Z, the most active ecommerce audience, is also the least patient with 65% walking away from purchases every month due to poor delivery. At ILG, we help brands fix that. ✔️More delivery choice ✔️Fewer abandoned baskets ✔️Smarter, scalable logistics Get in touch to see how our managed multi-carrier delivery solution can transform your checkout experience.
https://www.instagram.com/p/DMcLd7dMSq2/
Guide to Volumetric Weight: How it’s Calculated…
Guide to Volumetric Weight: How it’s Calculated and What It Means for Shipping Shipping costs can be confusing, especially when they’re based on space, not just weight.📦 Our latest guide breaks down volumetric weight, how it’s calculated, and how to reduce it with smarter packaging. Read all about this in our latest blog from the link in our bio. #ILG #FulfilmentExpert #EcommerceTips #3PL
https://www.instagram.com/p/DMayKnhNPEa/