Home / Fulfilment Services / European Fulfilment

The EU de minimis exemption will be removed in less than one month. Find out what to do before 1st July >

Logistics & Order Fulfilment in Europe

If you’re a UK brand looking to expand your customer-base in the EU, ILG makes it faster, easier and more cost-effective to fulfil your e-commerce orders. Since Brexit, many UK companies still struggle to reach and retain EU customers due to cross-border delays and higher shipping costs.

With ILG you can free-up your EU fulfilment, ease admin and cut duty payments by relocating your stock to one of our fulfilment centres in Poland.

Find out more

Who Does ILG Work With?

Grow Your EU Customer Base

ILG is helping dozens of UK brands overcome the logistical headaches caused by Brexit, and take full advantage of the huge EU e-commerce market. Alongside our 10 UK facilities, we run two high-spec fulfilment centres in Poland, including a new bespoke and highly sustainable 450,000 sq. ft. unit that opened in 2024.

Stocking in the EU:

“It made total sense for us to set up inside the EU as quickly as possible and fortunately ILG were working hard to get the warehouse in Wroclaw ready…”
Nick Pecorelli, Founder, Little Green Radicals

Read how ILG helped Little Green Radicals to save time, effort and money by relocating their stock to Poland.

Fulfilment from the EU

Your Perfect EU Fulfilment Hub

Strategically located in Western Poland at the heart of the EU, our fulfilment centres are close to the border with Germany (Europe’s biggest e-commerce market), within easy reach of Leipzig (home to many carrier hubs) and near the main rail freight connection to China.

Poland’s labour rates and operating costs are significantly below most other EU countries and with its excellent road infrastructure and highly skilled labour force, it is attracting significant foreign investment and rapidly growing its warehouse capacity.

Find out more about the benefits of fulfilling from Poland >

Sustainable EU Fulfilment

Our new EU fulfilment centre boasts a huge range of sustainable features designed to reduce the impact of our activity on the environment. From energy-efficient lighting to biodiversity boosting initiatives, the ‘BREEAM Outstanding’ rated facility is set up to reduce carbon emissions by up to 50%.

The 450,000 sq. ft site expands our capabilities to sustainably fulfil from within the EU, removing Brexit-related issues for our customers and easing access to their EU consumers and retailers.

Expert Help with Your VAT

ILG’s tax compliance partners get you up and running quickly and support you fully as you trade from Poland. We partner with an independent 90-strong team of international tax and accounting professionals who service clients in more than 60 countries.

From registration and invoice requirements to filing VAT returns and efficiently reclaiming your tax, we’ll help you cut through the red tape in local language and take care of every aspect of your VAT and other compliance needs.

Find out how to register for VAT in Poland >

How to Expand Your Brand Across Europe

Already worth £642 billion, EU online sales are set to grow annually by 12% until 2026. See how ILG can help to grow your European sales.

‘Expanding Your E-Commerce Business into Europe: What You Need to Know’ >

Read our blog

“Following a very aggressive implementation timetable, fulfilment with ILG in Poland went live in June 2022. Despite the demanding timetable, the desire to exceed expectation from the Poland team was tangible, this was evident from my first visit and how immaculate the warehouse had been laid out and pick faces set-up. The team did not disappoint – fulfilment from the first day was within KPI. The opening of the Polish warehouse further cements a 5-year commercial relationship with ILG who now operate two fulfilment centres (in UK and EU) for Buster and Punch.”

Global Head of Supply and Logistic Operations, Buster + Punch

“ILG has been our long-standing 3PL partner in the UK market – sending our products all over Europe for us. When we heard that ILG would open a warehouse in Poland we saw a huge potential to reach our customers even more quickly and efficiently. Usually there are all sorts of operational barriers and challenges to opening an additional warehouse location but ILG’s set up made the process swift and efficient, like an extension of their existing service and functionality. With the new location operating through the same management and customer service team we were already used to in the UK we felt supported all the way through, and it’s been a very smooth experience!”

General Manager Europe, Malin and Goetz

“Availability is king. Servicing our customers and consumers in Europe in an efficient way was impossible in Q1, but the operational step-change delivering through ILG Poland has been pivotal to this year’s European growth.”

Suzanne Coulton, Chief Operating Officer, The INKEY List

Read our case studies

Getting You Started

ILG offers everything you need to get you trading effortlessly from inside the EU:

Fast integration and onboarding
Freight forwarding and customs expertise
Award-winning customer services team
E-commerce and retail fulfilment services
Partnerships with VAT and legal specialists
Highly skilled local fulfilment staff
Access to 118 Yusen facilities across Europe

Speak to one of our EU fulfilment experts

Winner:
Excellence in Customer Service 2023

Read Our Latest Industry Tips and News

ILG warehouse employee operating a forklift

ILG Receives RoSPA Gold President’s Award Three Years Running

We are thrilled to announce that ILG has been awarded the prestigious RoSPA Gold President’s Award for the third year in a row.

Lady scanning product in warehouse aisle

Omnichannel Logistics: A Guide for Growing E-Commerce Brands

Omnichannel logistics connects online and offline retail. We explore how it drives a seamless customer experience across sales, shipping, and fulfilment.

ilg_logistics