Value-Add Services to Help Grow Your Brand
From website checkout to door-drop, we take care of every second of your brand experience. From beautiful gift-wrapping to stunning product personalisation and returns management, our white glove services bring something special to every online purchase, so your customers keep coming back.
What Types of VAS do ILG Offer?
Managing
Returns
We make returns easy and friction-free for your customers, so their experience is always positive and on-brand.
Fulfilment People
Tap into decades of fulfilment know-how and practical expertise. Our highly skilled teams are fully trained and ready to help.
Latest
Technology
With effortless WMS integration and state-of-the-art picking systems, our industry-best technology makes your order fulfilment fast and painless.
Bespoke
Facilities
Our secure, efficient fulfilment centres in the UK and EU provide pristine, dust-free spaces for gift-wrapping, kitting and personalisation.
Got a question?
We specialise in fulfilment for Beauty and Wellbeing brands.
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đź’™This weekend, we gathered at the stunning East…
💙This weekend, we gathered at the stunning East Sussex National for the annual ILG Awards — a special night dedicated to celebrating our amazing colleagues and teams across the business. From standout departments to inspiring individuals, the evening was full of well-deserved recognition and memorable moments.🌟 Curious to see who took home the wins? Head to the link in our bio to find out!🏆 #ILGAwards #TeamILG #CelebratingSuccess #CompanyCulture #ProudMoment
https://www.instagram.com/p/DJCUkU_o7hj/
We caught up with Rich Pleeth, co-founder of Fin -…
We caught up with Rich Pleeth, co-founder of Fin – our new sustainable delivery partner @findelivers – to ask a few key questions about their mission, purpose and what makes them stand out in the world of smart, sustainable logistics. Would you make the switch to e-cargo bike deliveries? Let us know 👇 #ILG #FinLogistics #GreenDelivery #Sustainability #LastMile
https://www.instagram.com/p/DI_v5qDv6Tg/
ILG Charity of the Year đź’™…
ILG Charity of the Year 💙 From the start of April, we’re proud to be supporting @togetherforshortlives – a charity helping seriously ill children and their families across the UK. We can’t wait to get involved, raise vital funds, and show our support throughout the year. Stay tuned for updates on how our team will be making a difference – and if you’d like to learn more or donate, visit the link in our bio 💙 #CharityOfTheYear #TogetherForShortLives #ILGCares
https://www.instagram.com/p/DI3ZoRjMDaS/
Our latest Beauty Vibe panel? A total vibe.✨…
Our latest Beauty Vibe panel? A total vibe.✨ From bold insights to brilliant minds, the room was buzzing! Stay tuned for our upcoming highlight episodes, packed with punchy takeaways straight from the sharpest voices in beauty, on: 🚀 Navigating Boom & Complexity 🤝 Navigating Customer & Content 📦 Navigating Distribution & Operations Coming soon! #BeautyVibe #BeautyIndustry #BeautyGrowth #NavigatingGrowth
https://www.instagram.com/reel/DI0tHN1hjBH/
Happy Earth Day! 🌍…
Happy Earth Day! 🌍 We’re proud to share a few of our recent sustainability wins—because every step towards a greener future counts. 🌱 #EarthDay2025 #SustainableLogistics #ILG
https://www.instagram.com/p/DIvq6gXuheF/
đź›’ ÂŁ38 billion!…
🛒 £38 billion! That’s how much was lost at checkout in 2024 from abandoned carts. 24% of purchases dropped off at the final stage. And for 66% of frequent shoppers, poor delivery options are the dealbreaker. It’s not just about what you sell. It’s how you deliver. 📦 👉 Is your delivery experience costing you sales? Click the link in our bio to read more about global multi-carrier delivery solutions!
https://www.instagram.com/p/DIlXmvaM2VY/
Come to London with us for our fourth Beauty Vibe…
Come to London with us for our fourth Beauty Vibe x ILG panel event “Navigating your Growth Route” đź’™ #BeautyVibe #BeautyEvent #TransportMuseum #ILG
https://www.instagram.com/reel/DIjKtdWsWL9/
We had the pleasure of supporting @gisou on their…
We had the pleasure of supporting @gisou on their stunning pop-up last week! – and what a launch its been! With queues from 4am to nearly selling out in the first weekend!đź’› It’s safe to say it was a big hit!🎉 Massive thanks to everyone who made it happen! This event is available until the 29th of April so make sure you head down to Harrods to have a look! đź‘€ “We truly couldn’t have done it without your dedication and effort. Thank you once again for helping us make this happen!” – Supply Chain Specialist, Gisou #popupretail #gisou #harrodspopup #happycustomer #beautyfulfilment Check out the event from the link in our bio!đź’™
https://www.instagram.com/p/DId-TWNs6Gt/
Canadian business leaders, what’s next for your…
Canadian business leaders, what’s next for your brand? If you’re a Canadian business leader, you’ve seen this coming. Rising US tariffs. Increasing uncertainty. Harder access to your biggest market. Your workforce, your customers, your dream—they’re all at risk if you don’t act. So, where do you go from here? Why the UK & EU? ✅ USD $340bn+ projected ecommerce market in 2025 – One of the world’s largest online shopping economies ✅ A consumer base that values quality, innovation, and international brands ✅ A gateway to Europe – Expand into the EU with ease Fulfillment that makes UK expansion simple: ILG helps Canadian brands set up, scale, and succeed in the UK market and EU—handling storage, pick & pack, and fast, flexible delivery. Your next move? You’ve been planning contingencies—now it’s time to execute. Let’s talk. Learn more about fulfillment for Canadian brands by clicking the link in our bio.
https://www.instagram.com/p/DIJuHTGs7DN/
Sneak peek! đź‘€…
Sneak peek! đź‘€ Yesterday, we partnered with @beautyvibelondon to host our fourth panel event in The Beauty Vibe series. Joined by a fantastic group of industry experts, we delved into the theme of “Navigating Your Growth Route” and we can’t wait to share key insights and commentary from the panel soon. Thank you to all of the panelists @indu.beauty @aaronchatterley, @Britishbeautycouncil @marinations, @helenwood6547 Claire Cherry and Tom Ashley for their insightful input into the discussion.
https://www.instagram.com/p/DIBX9EFIeD2/