Health & Wellbeing 3PL
Choose ILG for your UK and global fulfilment. We make e-commerce and retail fulfilment more efficient and customer-focused for wellbeing brands. With organic-certified facilities across the UK and EU, industry-leading technology and highly trained people, we deliver an exceptional experience and global reach.
Enhance Your Customer Experience
We put your customers first. From checkout page to doorstep delivery, we guarantee an exceptional customer experience, helping you to drive up customer loyalty and sales.
We partner with all kinds of wellbeing brands, from supplements and vitamins, personal care and organic wellbeing products, to nutraceuticals and CBD treatments, providing order fulfilment services tailored to each individual client. ILG can help you succeed too – get in touch today to find out how >
Call us on: 0344 264 8000
Wellbeing Fulfilment Services
Order fulfilment encompasses much more than delivery services alone. At ILG, we enhance every step of your wellbeing products’ journey: from handling orders in our warehouse to delivering them to your customer’s doorstep – and everything in between.
Gift
Wrapping
Exceed customer expectations. Gift wrapping ensures your wellbeing products arrive exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, and decorative ribbon; we can use whatever it takes to keep each order safe, on-brand and beautifully presented.
Managing
Returns
We make Returns easy and friction-free for your customers, so their experience is positive, on-brand and hassle-free for you.
Find out more
Our Wellbeing Fulfilment Team
Tap into decades of wellbeing fulfilment know-how and practical expertise. Our highly skilled teams are well-trained and ready to help.
Latest
Technology
With effortless WMS integration and state-of-the-art picking systems, our industry-best technology makes your order fulfilment fast and painless.
Bespoke
Facilities
Our secure, efficient fulfilment centres are pristine, dust-free spaces for stocking, packing and distributing your wellbeing products.
Delivery
to Retail
Our delivery to retail service gets the right products to the High Street at the right time, so your retail outlets are always well stocked and ready to sell.
FAQs: ILG Wellbeing Fulfilment Services
What types of wellbeing brands does ILG support with its fulfilment services?
We partner with a broad range of wellbeing‑oriented brands – included supplements, vitamins, personal care, nutraceuticals and CBD treatments. Our services are tailored to fit the specific needs of each brand category.
How does ILG ensure a high‑quality customer experience for wellbeing brands?
ILG enhances every step of the journey – from checkout through to delivery. We combine industry‑leading technology, highly trained teams and expertly managed facilities (including organic‑certified sites) to deliver accuracy, speed and brand‑consistent presentation.
Can ILG handle special brand requirements such as gift‑wrapping, personalisation, or returns?
Yes. For wellbeing brands, our fulfilment services include:
- Gift‑wrapping and branded packaging so your products arrive beautifully presented
- Personalisation services (e.g. embossing/engraving, monograms, messages) for added customer delight
- Returns management that is friction‑free and consistent with your brand experience
Do you have the technology and facilities to scale for growing wellbeing brands?
Absolutely. We offer advanced warehouse management systems (WMS) and a state‑of‑the‑art picking and packing operation, all within secure, pristine dust‑controlled fulfilment centres – ideal for wellbeing products requiring care and precision.
Can ILG handle international and retail fulfilment for wellbeing brands?
Yes – we support both UK, EU and global fulfilment. We also provide delivery to retail channels, ensuring your products reach high‑street or stock‑holding outlets at the right time. For brands serving EU markets, we handle post‑Brexit complexity via our European fulfilment solutions.
Customers in the EU?
Post-Brexit order fulfilment is not without its challenges, but our European fulfilment option makes the process as simple as possible for your business. Read more >
Customer Stories
ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.
Read ourcase studies
Meeting the Challenges of Returns (and Turning Them to Your Advantage)
Returns have always been a fact of life for retailers. Some have treated them as a selling point, others have tried to pretend they weren’t happening.
Tom Ashley Joins Clare Bottle on the UKWA Inside Warehousing Podcast
Tom Ashley, CEO of ILG joined Clare Bottle, CEO of UKWA on the Inside Warehousing Podcast to share…
Got a Question?
We also specialise in fulfilment for Beauty > and Fashion > brands.
Fulfilment
Pricing
Organic
Fulfilment
Our Awards
Winner:
Best Logistics Solution 2024
Winner:
Excellence in Customer Service 2023
Winner:
Logistics Service Provider of The Year 2022
Follow Us
Sustainable Christmas Decoration Competition…
Sustainable Christmas Decoration Competition Winner ♻️🎄 A huge congratulations to our Burgess Hill site for taking the win! Their 6ft flat-pack 3D Christmas tree was crafted entirely from cardboard boxes saved from the recycling bin, with decorations made using food and drink packaging, bottle tops, and other materials found around the warehouse. Even better – many of the hanging decorations were made by our employees and their children, proving that creativity and sustainability go hand in hand. 🌍✨
https://www.instagram.com/p/DS4z3ofDnhX/
We’re proud to see our CEO, Tom Ashley, featured…
We’re proud to see our CEO, Tom Ashley, featured on the Inside Warehousing podcast with UKWA. In conversation with Clare Bottle, Tom reflects on his ILG journey – from hands-on warehouse beginnings to building a specialist logistics business, alongside insights to our growth and performance, and his long-standing commitment to disability inclusion in logistics. A big thank you to UKWA for the invitation and for creating space for honest conversations across our industry. 👉 Listen to the full episode from the link in our bio!
https://www.instagram.com/p/DSkXwWQDd3u/
Merry Christmas and a Happy New Year from all of…
Merry Christmas and a Happy New Year from all of us here at ILG! 🎄 We’d like to thank everyone for your continued support throughout 2025, it truly means so much to us. This year, we’ve been proud to raise money for our Charity of the Year, Together for Short Lives, a UK charity that supports children with life-limiting and life-threatening conditions and their families. Their work focuses on improving access to palliative care, advocating for better services, and providing vital guidance and support. To every single person who donated or supported our fundraising efforts, thank you. We’re incredibly grateful and are excited to continue our efforts into the new year, with over £56,000 raised so far – an achievement we couldn’t have reached without you 💙 We wish you all a joyous festive season and we hope you have a well deserved, restful break!✨
https://www.instagram.com/p/DScLa6IjkH4/
Feedback like this from our customers is why we do…
Feedback like this from our customers is why we do what we do 💙 Huge credit to the whole ILG team for the dedication and hard work that makes this possible every day 👏 We’re proud to support @theinkeylist in delivering exceptional products to their customers!
https://www.instagram.com/p/DSXUVh5iHg1/
Here are our Five Steps To Switching Your…
Here are our Five Steps To Switching Your Fulfilment Provider 🖐 Your fulfilment partner isn’t just a supplier – they’re an extension of your brand. From delivery experience to customer satisfaction, the right partner will simplify operations and help your business scale with confidence. If you’re considering a change, our five-step guide breaks down what to expect and how to make the transition seamless. 🌟 💙 Have a read of our blog from the link in our bio. 🔗
https://www.instagram.com/p/DSUwu8MCU9e/
Christmas Jumper Day is officially in full swing…
Christmas Jumper Day is officially in full swing here at ILG and we asked our team to dress in their festive jumpers today – and they did not disappoint! From sparkles and snowflakes to full-on novelty knits, we’re spreading a little extra cheer around the office and warehouses today. ✨🎅
https://www.instagram.com/p/DSIR_F6jY2Z/
Black Friday Weekend is complete!!! 💙💪…
Black Friday Weekend is complete!!! 💙💪 MASSIVE thank you to all our customers for keeping us on our toes & building success together, and to our colleagues for their dedication & true teamwork!
https://www.instagram.com/reel/DSFT7NeFE64/
Last Tuesday, we sponsored the 2025 CEW achiever…
Last Tuesday, we sponsored the 2025 CEW achiever awards at the Rosewood London. 🌟 It’s always one of the highlights of the year, celebrating the incredible talent in the beauty industry. We had such a fantastic evening celebrating with some of our amazing customers – @thisworks, @theinkeylist and @drsamsskincare 💙 Also a special shoutout to @VIEVE’s Jamie Genevieve for winning an Achiever Award! 🌟 And the biggest thank you to @cew_uk, for such a wonderful evening ✨
https://www.instagram.com/p/DSDMjWAFYee/
Case Study! 💙…
Case Study! 💙 Since opening their modern apothecary in Chelsea, NYC back in 2004, @malinandgoetz has grown into a standout unisex skincare brand. As they expanded into the UK and EU, they chose ILG as their fulfilment partner – a perfect fit for their attention to detail. With flexible logistics and dedicated support, ILG helps MALIN+GOETZ deliver luxury skincare on an international scale.
https://www.instagram.com/p/DR2VXDfDjdQ/
The 2025 Autumn Budget changed the fulfilment…
The 2025 Autumn Budget changed the fulfilment game. 🚚 If you’re still running your own warehouse, this one’s for you. We’ve published a new blog on why outsourcing could protect your margins. 📦Read the full breakdown from the link in our bio.
https://www.instagram.com/p/DRxFq0_CvT-/