
Health & Wellbeing 3PL
Choose ILG for your UK and global fulfilment. We make e-commerce and retail fulfilment more efficient and customer-focused for wellbeing brands. With organic-certified facilities across the UK and EU, industry-leading technology and highly trained people, we deliver an exceptional experience and global reach.
Enhance Your Customer Experience
We put your customers first. From checkout page to doorstep delivery, we guarantee an exceptional customer experience, helping you to drive up customer loyalty and sales.
We partner with all kinds of wellbeing brands, from supplements and vitamins, personal care and organic wellbeing products, to nutraceuticals and CBD treatments, providing order fulfilment services tailored to each individual client. ILG can help you succeed too – get in touch today to find out how >
Call us on: 0344 264 8000
Wellbeing Fulfilment Services
Order fulfilment encompasses much more than delivery services alone. At ILG, we enhance every step of your wellbeing products’ journey: from handling orders in our warehouse to delivering them to your customer’s doorstep – and everything in between.
Gift
Wrapping
Exceed customer expectations. Gift wrapping ensures your wellbeing products arrive exquisitely parcelled and in perfect condition.
Sometimes the smallest details make the biggest difference. That’s why we take special care to wrap your products exactly to your specification, operating as an extension of your own team to deliver customer orders by your design. Branded packaging, protective fillers, tissue paper, and decorative ribbon; we can use whatever it takes to keep each order safe, on-brand and beautifully presented.


Managing
Returns
We make Returns easy and friction-free for your customers, so their experience is positive, on-brand and hassle-free for you.
Find out more
Our Wellbeing Fulfilment Team
Tap into decades of wellbeing fulfilment know-how and practical expertise. Our highly skilled teams are well-trained and ready to help.


Latest
Technology
With effortless WMS integration and state-of-the-art picking systems, our industry-best technology makes your order fulfilment fast and painless.
Bespoke
Facilities
Our secure, efficient fulfilment centres are pristine, dust-free spaces for stocking, packing and distributing your wellbeing products.


Delivery
to Retail
Our delivery to retail service gets the right products to the High Street at the right time, so your retail outlets are always well stocked and ready to sell.
FAQs: ILG Wellbeing Fulfilment Services
What types of wellbeing brands does ILG support with its fulfilment services?
We partner with a broad range of wellbeing‑oriented brands – included supplements, vitamins, personal care, nutraceuticals and CBD treatments. Our services are tailored to fit the specific needs of each brand category.
How does ILG ensure a high‑quality customer experience for wellbeing brands?
ILG enhances every step of the journey – from checkout through to delivery. We combine industry‑leading technology, highly trained teams and expertly managed facilities (including organic‑certified sites) to deliver accuracy, speed and brand‑consistent presentation.
Can ILG handle special brand requirements such as gift‑wrapping, personalisation, or returns?
Yes. For wellbeing brands, our fulfilment services include:
- Gift‑wrapping and branded packaging so your products arrive beautifully presented
- Personalisation services (e.g. embossing/engraving, monograms, messages) for added customer delight
- Returns management that is friction‑free and consistent with your brand experience
Do you have the technology and facilities to scale for growing wellbeing brands?
Absolutely. We offer advanced warehouse management systems (WMS) and a state‑of‑the‑art picking and packing operation, all within secure, pristine dust‑controlled fulfilment centres – ideal for wellbeing products requiring care and precision.
Can ILG handle international and retail fulfilment for wellbeing brands?
Yes – we support both UK, EU and global fulfilment. We also provide delivery to retail channels, ensuring your products reach high‑street or stock‑holding outlets at the right time. For brands serving EU markets, we handle post‑Brexit complexity via our European fulfilment solutions.
Customers in the EU?
Post-Brexit order fulfilment is not without its challenges, but our European fulfilment option makes the process as simple as possible for your business. Read more >

Customer Stories
ILG’s order fulfilment services are proven to help our customers be more successful, streamlining their fulfilment and giving their customers exceptional service.
Read ourcase studies
ILG Awarded EcoVadis Gold Sustainability Rating!
We’re incredibly proud to share that ILG has been awarded a Gold rating from EcoVadis. Find out more about our journey to sustainable fulfilment here.
Free Carrier (FCA) Incoterms Explained: What They Mean for Your International Shipping Strategy
Understand the FCA shipping term and its role in global trade. ILG explains what FCA Incoterms mean and how they affect your delivery strategy.
Got a Question?
We also specialise in fulfilment for Beauty > and Fashion > brands.

Fulfilment
Pricing

Organic
Fulfilment
Our Awards
Follow Us
Here are our Five Steps to Switching Your…
Here are our Five Steps to Switching Your Fulfilment Provider 🌟🖐️ Choosing the right fulfilment partner is essential. The right provider won’t just simplify your operations – they’ll act as an extension of your business and enable your growth. From decision to switchover, ILG supports brands every step of the way. That’s why global names like Charlotte Tilbury, The Inkey List and Self-Portrait trust us with their fulfilment.💄 Thinking of switching 3PL? Read our Five Steps to Switching Your Fulfilment Provider from the link in our bio
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ILG has been awarded EcoVadis Gold! 🌟…
ILG has been awarded EcoVadis Gold! 🌟 With a score of 84/100, we’re now in the top 1% of Warehousing & Storage companies and the 98th percentile globally across all companies rated by EcoVadis. Achieving Gold in such a short timeframe is a huge milestone and a clear reflection of our ongoing commitment to sustainability, responsible operations and our journey towards being Zero by 2030. We couldn’t be prouder of or team and the progress we’re making! 🌍💙 Read more about our achievement from the link in our bio!
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New Client Announcement! 💙 …
New Client Announcement! 💙 We’re proud to announce our new partnership with @Shackletonofficial, the high-performance apparel brand inspired by the legendary explorer Sir Ernest Shackleton. Drawing on his extraordinary life and achievements, the brand equips modern explorers with technical apparel designed for extreme conditions and offers unique expedition challenges across the globe from polar regions and mountains to deserts and oceans. Guided by a simple yet powerful mission, Shackleton exists to inspire people everywhere to Live Courageously. With Shackleton’s commitment to innovation and exploration, and ILG’s proven fashion fulfilment expertise, our partnership is set to deliver the foundation for Shackleton’s next chapter of growth. 🌟🚀 Read more about our partnership from the link in our bio.
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Case Study! 💙…
Case Study! 💙 When Bordelle’s growth demanded scalable fulfilment without sacrificing luxury, they partnered with ILG to manage both wholesale and e-commerce orders through seamless system integration. With expert handling, personalised communications and meticulous, brand-led packaging, every order delivers the truly boutique unboxing experience Bordelle is known for. Here’s to the next chapter of growth together!🚀 Read more about our journey with @atelierbordelle from the link in our bio.✨
https://www.instagram.com/p/DTSBbmQjXtw/
Meeting the Challenges of Returns (and Turning…
Meeting the Challenges of Returns (and Turning Them to Your Advantage) 71% of shoppers won’t return after a bad returns experience. Returns matter and getting them right can boost loyalty, protect margins, and strengthen your brand. 👉Read the full blog via the link in our bio.
https://www.instagram.com/p/DTNaLQECvwV/
Happy New Year to you all! 🌟…
Happy New Year to you all! 🌟 Are you back to work and reflecting on Peak? Don’t stress… If 2025 brought delays, rising costs and unhappy customers, now is the time to reset and reach out to one of our friendly experts to give you all the guidance and support you’ll need for a successful 2026. 👉 Read our 7 E-commerce Logistics Pain Points via the link in our bio
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What a month its been! 🚀…
What a month its been! 🚀 Another peak season successfully delivered.🚚 In total, 995,711 orders left our warehouses this peak, each one representing the hard work and dedication of our incredible people. Huge shout out to our amazing team for making it happen and our fantastic customers for being part of our journey. Bring on Peak 2026!💪
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Sustainable Christmas Decoration Competition…
Sustainable Christmas Decoration Competition Winner ♻️🎄 A huge congratulations to our Burgess Hill site for taking the win! Their 6ft flat-pack 3D Christmas tree was crafted entirely from cardboard boxes saved from the recycling bin, with decorations made using food and drink packaging, bottle tops, and other materials found around the warehouse. Even better – many of the hanging decorations were made by our employees and their children, proving that creativity and sustainability go hand in hand. 🌍✨
https://www.instagram.com/p/DS4z3ofDnhX/
We’re proud to see our CEO, Tom Ashley, featured…
We’re proud to see our CEO, Tom Ashley, featured on the Inside Warehousing podcast with UKWA. In conversation with Clare Bottle, Tom reflects on his ILG journey – from hands-on warehouse beginnings to building a specialist logistics business, alongside insights to our growth and performance, and his long-standing commitment to disability inclusion in logistics. A big thank you to UKWA for the invitation and for creating space for honest conversations across our industry. 👉 Listen to the full episode from the link in our bio!
https://www.instagram.com/p/DSkXwWQDd3u/
Merry Christmas and a Happy New Year from all of…
Merry Christmas and a Happy New Year from all of us here at ILG! 🎄 We’d like to thank everyone for your continued support throughout 2025, it truly means so much to us. This year, we’ve been proud to raise money for our Charity of the Year, Together for Short Lives, a UK charity that supports children with life-limiting and life-threatening conditions and their families. Their work focuses on improving access to palliative care, advocating for better services, and providing vital guidance and support. To every single person who donated or supported our fundraising efforts, thank you. We’re incredibly grateful and are excited to continue our efforts into the new year, with over £56,000 raised so far – an achievement we couldn’t have reached without you 💙 We wish you all a joyous festive season and we hope you have a well deserved, restful break!✨
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