Luke Mallett

With a background in ILG’s fulfilment and delivery customer service teams, Luke brings an experienced, customer-oriented approach to his current business development role. He started out with ILG in 2023, and today his remit within our UK sales team focuses on bringing on board new fulfilment customers and initiating partnerships that bring long-term commercial success, both for our customers and ILG.

Posts by Luke Mallett

19 December, 2025

Meeting the Challenges of Returns (and Turning Them to Your Advantage)

Returns have always been a fact of life for retailers. Some have treated them as a selling point, others have tried to pretend they weren’t happening.

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09 December, 2025

Five Steps To Switching Your Fulfilment Provider

For every business that relies on a fulfilment/3PL partner to get products into the hands of their customers, working with the right provider is a must.

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24 October, 2025

5 Things to Consider When Choosing Your Jewellery Fulfilment Partner

Choosing the right fulfilment partner for your jewellery brand means the logistics of your brand are handled by 3PL experts, leaving you to focus on the many other important aspects of your business.

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22 October, 2025

What to Expect When Outsourcing Fulfilment for the First Time

Outsourcing fulfilment can feel like a big leap, here’s what you can expect when outsourcing for the first time and how we make it work for our clients.

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01 October, 2025

4 Tips for Choosing Your Beauty 3PL Partner

Choosing to outsource your beauty fulfilment – whether for the first time or when moving to a new 3PL provider – is a big decision and one that is crucial to get right.

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25 August, 2025

How Does a Fulfilment Partner Support the Growth of Indie Brands?

Discover how the right fulfilment partner boosts indie brand growth through faster shipping, cost savings, and scalable operations.

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10 February, 2025

Why You Should Offer Discreet Packaging to Your Customers

In this guide, we’ll explore how discreet shipping and packaging works, the types of goods that are best suited to it, and the key things to remember when packing goods discreetly.

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01 October, 2024

How a 3PL Can Prepare You for Chinese New Year Shipping

Chinese New Year has a larger impact on global shipping than you might expect. ILG explains how to prepare for this holiday by partnering with a 3PL provider.

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10 September, 2024

How to Scale Your Fashion Brand with a 3PL

As your fashion business grows, so do the complexities of managing stock, fulfilling orders, and maintaining customer satisfaction. Find out how to effectively scale your fashion brand with a 3PL.

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12 February, 2024

Delivering Love, One Package at a Time: Your 3PL Partner for Heartfelt Logistics this Valentine’s Day

As the demand for personalised presents continues to rise, e-commerce brands are recognising the importance of offering value-added services like personalisation and gift wrapping.

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