Omnichannel Excellence

Meeting the Challenges of Returns (and Turning Them to Your Advantage) 71% of shoppers won’t return after a bad returns experience. Returns matter and getting them right can boost loyalty, protect margins, and strengthen your brand. 👉Read the full blog via the link in our bio.

Happy New Year to you all! 🌟 Are you back to work and reflecting on Peak? Don’t stress… If 2025 brought delays, rising costs and unhappy customers, now is the time to reset and reach out to one of our friendly experts to give you all the guidance and support you’ll need for a successful 2026. 👉 Read our 7 E-commerce Logistics Pain Points via the link in our bio

What a month its been! 🚀 Another peak season successfully delivered.🚚 In total, 995,711 orders left our warehouses this peak, each one representing the hard work and dedication of our incredible people. Huge shout out to our amazing team for making it happen and our fantastic customers for being part of our journey. Bring on Peak 2026!💪

Sustainable Christmas Decoration Competition Winner ♻️🎄 A huge congratulations to our Burgess Hill site for taking the win! Their 6ft flat-pack 3D Christmas tree was crafted entirely from cardboard boxes saved from the recycling bin, with decorations made using food and drink packaging, bottle tops, and other materials found around the warehouse. Even better – many of the hanging decorations were made by our employees and their children, proving that creativity and sustainability go hand in hand. 🌍✨

We’re proud to see our CEO, Tom Ashley, featured on the Inside Warehousing podcast with UKWA. In conversation with Clare Bottle, Tom reflects on his ILG journey – from hands-on warehouse beginnings to building a specialist logistics business, alongside insights to our growth and performance, and his long-standing commitment to disability inclusion in logistics. A big thank you to UKWA for the invitation and for creating space for honest conversations across our industry. 👉 Listen to the full episode from the link in our bio!

Merry Christmas and a Happy New Year from all of us here at ILG! 🎄 We’d like to thank everyone for your continued support throughout 2025, it truly means so much to us. This year, we’ve been proud to raise money for our Charity of the Year, Together for Short Lives, a UK charity that supports children with life-limiting and life-threatening conditions and their families. Their work focuses on improving access to palliative care, advocating for better services, and providing vital guidance and support. To every single person who donated or supported our fundraising efforts, thank you. We’re incredibly grateful and are excited to continue our efforts into the new year, with over £56,000 raised so far – an achievement we couldn’t have reached without you 💙 We wish you all a joyous festive season and we hope you have a well deserved, restful break!✨

Feedback like this from our customers is why we do what we do 💙 Huge credit to the whole ILG team for the dedication and hard work that makes this possible every day 👏 We’re proud to support @theinkeylist in delivering exceptional products to their customers!

Here are our Five Steps To Switching Your Fulfilment Provider 🖐 Your fulfilment partner isn’t just a supplier – they’re an extension of your brand. From delivery experience to customer satisfaction, the right partner will simplify operations and help your business scale with confidence. If you’re considering a change, our five-step guide breaks down what to expect and how to make the transition seamless. 🌟 💙 Have a read of our blog from the link in our bio. 🔗

Christmas Jumper Day is officially in full swing here at ILG and we asked our team to dress in their festive jumpers today – and they did not disappoint! From sparkles and snowflakes to full-on novelty knits, we’re spreading a little extra cheer around the office and warehouses today. ✨🎅

Black Friday Weekend is complete!!! 💙💪 MASSIVE thank you to all our customers for keeping us on our toes & building success together, and to our colleagues for their dedication & true teamwork!