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Peak Season
Fulfilment

Capitalise on 2025’s Golden Quarter with a Trusted 3PL

Peak season is a huge opportunity for e-commerce businesses to maximise sales. But, the golden quarter is so much more than 3 months out of 12. Getting the most from peak requires a year-round process of pre-planning, execution and follow-up.

Full-Service Peak Support

During the peak season and beyond, our fulfilment support helps you capitalise on the
busiest shopping period of the year.

Support All Year Round

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Planning
for Peak?

How we help

Review of Peak 2024

The Numbers

The 2024 peak period at ILG was our most successful peak ever, with over one million orders shipped on behalf of our customers during November alone.

Read our guide to ‘good’ and ‘bad’ peak season fulfilment and key strategies for 2025

What did our Customers Say?

We’re thrilled to have received some amazing and constructive feedback from our valued customers. Our customers gave us an average rating of 4.32 out of 5 for our overall handling of the peak period and a rating of 4.28 out of 5 for the performance of our client services team.

Read about how a dedicated client services team is key to a successful peak for our clients

Dock & Bay Testimonial

Case Study >

Peak Planning: Advice and Support

Get your business ready for peak season. Our tools, tips and expertise will ensure your peak is more successful.

Find out more >

Losing Sleep Over Peak? What’s Really Keeping Ops Teams Awake at Night?

Discover how e-commerce brands can beat Peak Season chaos with practical ops tips on staffing, stock, fulfilment and returns management.

Preparing Your Fulfilment for Peak Season

In this guide, we cover the 5 key operational areas to prioritise during the peak period, and how ILG can help your brand streamline its fulfilment.

Prepare for Peak Season: 10 Steps to Perfect the Pre-Purchase Path

It’s never too early to prepare for peak season. Optimise your e-commerce pre-purchase journey with our 10-step checklist to boost sales and success.

Fulfilment Support All Year

Keep things running smoothly beyond peak with our always-on
fulfilment support.

Find out more >

Peak Season Fulfilment: The Good, the Bad and Key Strategies for 2025

Peak season fulfilment is about seamlessly coordinating all aspects of your logistics. Here’s a guide to what ‘good’ and ‘bad’ fulfilment may have looked like this Peak season and how we can help you…

The Hidden Cost of Failed Deliveries During Peak and How to Avoid Them

We delve into the often-overlooked expenses occurred due to failed delivery and outline how a strategic approach and advanced delivery management can help avoid these to navigate Peak season successful…

Charlotte Tilbury order being packed in a fulfilment warehouse

How Our Fulfilment Clients Benefit from a Long-Term Partnership

At ILG, one of our key metrics for success is the growth of our clients. Our mission is to make our customers more successful, and we believe this is best achieved through long-standing partnerships wi…

Got a question?

Visit our FAQs page >

Summit the Peak Season with ILG

Discover our fulfilment and delivery services, with powerful potential for your
e-commerce business during the golden quarter and beyond.

Get in touch today
to discuss your needs >

“ILG are an irreplaceable part of making our Christmas trading a success. They operate as true partners, flexible and focused on making things happen together. They are laser-focused on our customers, ensuring that we keep up with demand and give our customers an incredible experience.”

Joel Edmondson, CEO, Hair by Sam McKnight

“During our peak season, ILG became the cornerstone of our operations, ensuring that we met customer demands with remarkable efficiency. Despite the surge in orders, our warehouse team showed exceptional dedication, swiftly processing and shipping a high volume of orders within tight timeframes. Their commitment to excellence was further demonstrated by their consistent and prompt responses to all our inquiries, ensuring seamless communication and swift problem-solving. Their role in managing the influx of new products and accommodating various requests played a huge part in the growth of Dock & Bay. We owe a great deal of our success during this crucial period to the support and professionalism shown by the ILG team.”

Gabriella Murphy, Community Manager, Dock & Bay

“Peak period is always a busy and important period for us at Olivia Burton. Making sure our customers are happy and get the desired service is paramount. In this it is always great to have a partner that works with you and is pragmatic in their approach to a sometimes ever-evolving day. We are lucky enough to have a partner in ILG who works with us to make sure all of our customer orders, whether Ecom or Wholesale go out the door in a timely manner. ILG understands our business, and understands that changes may happen over the course of the peak period, with the ability to adapt and react. This might be bringing a sale period forward, or changing the promotional activity dates due to the current business climate. Barring the postal strike action over the peak period 2022, this has been our best operational period so far. ILG are always taking lessons learnt from the previous peak period to make any required improvements for the following peak period. ”

Operations Manager, Olivia Burton