Our People

Yesterday, we had the pleasure of welcoming our lovely client @gisou to our Salford’s warehouse to show them what goes on behind the scenes with their products. Looking forward to keeping the momentum going and working even more closely together! 🌟

New Partnership Announcement! 💙 We’re pleased to share that luxury skincare-first cosmetics brand @ByTerry has partnered with ILG to optimise and consolidate its UK e-commerce and wholesale fulfilment operation as well as to provide e-commerce fulfilment services for orders to the US. “Since we first partnered, ILG have quickly proven themselves to be a valuable fulfilment and logistics partner to By Terry. Through our collaboration, we’ve been able to consolidate our UK operations under one roof for both D2C and B2B orders, putting us in a great position to support the overall growth of the By Terry brand over the coming years. We would absolutely recommend ILG to other health and beauty brands looking for an experienced and trustworthy fulfilment partner.” – Adrien Nouet, Supply Chain Director at By Terry Read more about our partnership from the link in our bio ✨

Warehouses vs Fulfilment Centres – What’s the Difference? Sales are growing 👏 but your garage is full, your stock’s overflowing and you’re spending more time packing orders than growing your brand. When you outgrow self-storage but aren’t ready for your own warehouse, what’s next? In our latest blog, we break down the difference between a warehouse and a fulfilment centre – and why a fulfilment solution could be the smarter move for scaling e-commerce brands. Ready to level up your inventory setup? Read the full article from the link in our bio 📦

73% of shoppers use more than one channel during their shopping journey. So it’s not about whether you go multichannel. It’s about whether your operations can handle it. More platforms = more opportunity. But also more complexity. In our latest guide, we break down: • The real benefits of multichannel retailing • The fulfilment challenges it creates • How to scale without losing efficiency 📦

Case Study! 💙 @Thisworks was founded by Kathy Phillips in 2003 as an antidote to modern life and it’s impact on skin and wellbeing, This Works has built a loyal global following thanks to innovative, efficacious products designed around the body clock. With rapid growth came rising order volumes and the need for a partner who could protect fragile goods, uphold packaging quality, integrate seamlessly with warehouse systems and deliver reliably to retailers. That’s where ILG stepped in. We don’t just ship parcels – we extend brand experiences. From order confirmation to doorstep delivery, every touchpoint is handled with care, precision and a deep understanding of what makes a beauty brand stand out. At ILG, we support brands behind the scenes, ensuring every order is handled accurately, securely and in line with brand expectations, from dispatch through to final delivery. 🌟

Happy Chinese New Year! 🐉✨ Did you know that Chinese New Year creates one of the busiest and most challenging periods for global supply chains? With factory closures and rising shipping demand, the impact is larger than you might expect. Wondering how to stay ahead of these challenges? We’ve got you covered. Read more via the link in our bio.

Love your brand. Trust your partner. 💌 This Valentine’s Day, choose a fulfilment partner that supports your growth and helps you focus on what matters most – building your brand. At ILG, we understand that every order represents your business, which is why we prioritise accuracy, care and consistency at every stage. From presentation to delivery, we work as an extension of your team, helping you create a reliable customer experience you can be proud of. With ILG, you’re not just shipping orders – you’re building a stronger foundation for what’s next. ✨ #NextChapter #ValentinesDay #ILG

Returns are a major cost for fashion retailers, with up to 40% of online orders coming back. A clear, easy returns process builds trust, improves conversion and keeps customers coming back – many shoppers check the returns policy before they buy and a poor experience can stop them purchasing again. At ILG, we help fashion brands make returns simpler for customers and easier to manage, with faster processing, global coverage and clear reporting. Returns are now part of the customer experience, not just an operational task. Returns are now part of the customer experince Read the full article via the link in our bio 🔗

This Valentine’s Day, it’s the details that make the difference 💝 At ILG, we specialise in high-quality personalisation and gift packaging at scale – carefully handled, beautifully finished and delivered exactly as intended. As we explore in our latest Valentine’s blog, thoughtful fulfilment plays a huge role in creating memorable gifting moments. Looking to elevate your gifting experience? Get in touch with our team. 💗 Read more in our recent blog, Delivering Love, One Package at a Time – from the link in our bio. ✨

Case Study! 💙 Founded in London in 2015, MORI creates baby and toddler clothing made from high-quality, sustainably sourced materials. As demand for personalised gifting grew, MORI needed a fulfilment partner that could scale without compromising on quality. ILG partnered with MORI to deliver expert clothing logistics, embroidery and gift fulfilment – handling every personalised order with precision and care. Together, we’re enabling MORI to scale personalised gifting while keeping customer experience front and centre. ✨